Business Application Support Senior Specialist📣 إعلان

منذ يوم واحد

	نوع العقد	دوام كامل
	طبيعة الوظيفة	عن بُعد
	الموقع	المدينة المنورة

وصف الوظيفة

About Rua Al Madinah and the Role

Rua Al Madinah is seeking a Business Application Support Senior Specialist to join its team in Medina, Al Madinah, Saudi Arabia. This full-time role is essential for ensuring the optimal performance and availability of the company's critical business applications. Candidates should possess 0-1 years of experience in a relevant field.

Role Purpose

The primary purpose of this position is to provide expert-level support and troubleshooting for Rua Al Madinah's vital business applications. The specialist will collaborate closely with the IT operations team, application owners, and end-users to identify and resolve complex issues, implement enhancements, and ensure the continuous, seamless operation of business-critical systems.

Key Responsibilities

Serve as the primary point of contact for end-users, providing timely and effective support, troubleshooting, and problem-solving for the organization's business applications.
Analyze and troubleshoot complex incidents, identify root causes, and implement solutions to minimize downtime and ensure continuous operation.
Proactively monitor application performance and usage, identify areas for improvement, and implement optimization strategies.
Support user training and system adoption to ensure end-users are equipped with the knowledge to utilize systems effectively.
Provide regular reports and updates to the Business Solutions Manager and other key stakeholders on system status and support initiatives.

System Management and Collaboration

Collaborate with the infrastructure team on user access management, directory synchronization (*, aligning SAP SuccessFactors with Azure Active Directory), and role mapping.
Partner with application owners, business analysts, and development teams to understand evolving business requirements and translate them into technical specifications for upgrades.
Develop and maintain comprehensive documentation, including application architecture, configuration, operational procedures, user guides, and troubleshooting steps.
Participate in the planning, testing, and implementation of system upgrades, patches, and migrations.
Work with the IT operations team to ensure seamless integration and deployment of business applications.
Support the development, enhancement, and ongoing maintenance of low-code applications (such as OutSystems) to deliver scalable business solutions.
Manage, monitor, and support enterprise application integrations and APIs.