Mgr Security I

About the Role

Sheraton Hotels & Resorts is seeking a Manager, Security I to join its team in Medina, Madinah. This full-time role involves assisting the Director of Security in managing daily security operations, focusing on the protection and safety of property assets, employees, and guests. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Assist in developing and implementing emergency procedures and recommending follow-up actions for security breaches.
• Conduct investigations of property asset losses and refer to management for disposition.
• Deploy security staff to effectively monitor and protect property assets, ensuring continuous protection of guests, employees, and hotel assets.
• Comply with all Corporate Security safety and security management guidelines and procedures.
• Complete proper documentation and report all employee accident and general liability incidents.
• Conduct periodic patrols of the entire property and parking areas, maintaining required reports and documentation.
• Identify and recommend ways to minimize physical hazards and unsafe work practices, implementing action plans to monitor and control risk.
• Handle guest problems and complaints, settling disputes, and resolving grievances and conflicts.
• Inspect all security equipment to ensure full functionality.
• Maintain logs, certifications, and documents required by law and Standard Operating Procedures, including first aid and CPR certifications.
• Implement local authority requirements for security and safety.

Team Leadership and Development

• Attend meetings to understand group needs and communicate critical information to security officers.
• Utilize interpersonal and communication skills to lead, influence, and encourage team members, advocating sound financial/business decision-making.
• Solicit employee feedback, utilize an "open door" policy, and review employee satisfaction results to address concerns.
• Identify developmental needs of others, coaching, mentoring, or otherwise helping to improve knowledge or skills.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Conduct hourly employee performance appraisals and complete disciplinary procedures according to SOPs and LSOPs.

Customer Service and Human Resources

• Display leadership in guest hospitality, exemplify excellent customer service, and create a positive atmosphere for guest relations.
• Empower employees to provide excellent customer service and meet quality standards.
• Assist in minimizing the cost of accident claims through aggressive claims management.
• Administer property policies fairly and consistently, bringing issues to the attention of Human Resources as necessary.

Additional Responsibilities

• Analyze information and evaluate results to choose the best solutions and solve problems.
• Develop and maintain working relationships with local law enforcement authorities.
• Inform and/or update executives, peers, and subordinates on relevant information in a timely manner.
• Provide guidance in setting health and safety policies and standards.
• Coordinate with Event Sales for VIP escort and media control for large events.

Qualifications

• 2-5 years of experience in security operations, preferably within the hospitality sector.
• Demonstrated ability to manage security operations and lead a team effectively.
• Strong understanding of accident and fire prevention, emergency procedures, and safety management guidelines.
• Proficiency in maintaining required reports, documentation, and certifications.
• Excellent interpersonal and communication skills to interact with guests, employees, and external authorities.