Mgr Security I

About the Role

Sheraton is seeking a Mgr-Security I to assist the Director of Security in managing daily security operations. This full-time role focuses on ensuring the continuous protection of property assets, employees, and guests, as well as managing accident and fire prevention and response. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Assist in the development and implementation of emergency procedures.
• Conduct investigations of property asset losses and recommend follow-up actions for security breaches.
• Deploy security staff to effectively monitor and protect property assets.
• Ensure compliance with Corporate Security safety and security management guidelines and procedures.
• Complete proper documentation and report all employee accident and general liability incidents.
• Conduct periodic patrols of the entire property and parking areas.
• Handle guest problems and complaints, resolving disputes and conflicts.
• Identify and recommend actions for minimizing physical hazards and unsafe work practices.
• Implement action plans to monitor and control risk.
• Maintain required reports and documentation regarding patrols.
• Inspect all security equipment to ensure full functionality.
• Provide means for obtaining necessary medical attention in a timely manner.
• Conduct hourly employee performance appraisals according to Standard Operating Procedures.
• Identify educational needs, develop training programs, and instruct others.
• Complete disciplinary procedures and documentation according to SOPs and LSOPs.
• Maintain first aid and CPR certifications required for Security officers.
• Implement local authority requirements for security and safety.

Team Leadership and Customer Service

• Attend pre- and post-convention and weekly forecast meetings to gather critical information for security officers.
• Communicate the importance of safety procedures and ensure employee understanding.
• Utilize interpersonal and communication skills to lead, influence, and encourage team members.
• Solicit employee feedback and review satisfaction results to address concerns.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Identify developmental needs of others and provide coaching or mentoring.
• Provide guidance and direction to subordinates, including setting performance standards.
• Serve as a role model for appropriate behaviors.
• Display leadership in guest hospitality and exemplify excellent customer service.
• Empower employees to provide excellent customer service and meet quality standards.

Human Resources and Additional Duties

• Assist in minimizing the cost of accident claims through aggressive claims management.
• Bring issues to the attention of Human Resources as necessary.
• Administer property policies fairly and consistently.
• Analyze information and evaluate results to choose the best solutions for problems.
• Develop and maintain working relationships with local law enforcement authorities.
• Inform and update executives, peers, and subordinates on relevant information in a timely manner.
• Provide guidance in setting health and safety policies and standards.
• Coordinate with Event Sales for VIP escort and media control for large events.

Qualifications and Requirements

• A minimum of 2-5 years of experience in a security management role.
• Demonstrated ability to manage security operations, including asset protection, employee and guest safety, and emergency response.
• Proficiency in maintaining logs, certifications, and documents required by law and Standard Operating Procedures.
• Strong interpersonal and communication skills to lead and influence teams.
• Ability to conduct investigations and implement risk control measures.
• Current first aid and CPR certifications are required.

Application Process

Candidates who meet the above qualifications are encouraged to apply for this full-time position. The salary for this role will be discussed during the interview process.