Supervisor Front Office

About the Role

Marriott International is seeking a Supervisor-Front Office to join their team in Medina. This full-time position involves overseeing front office operations, ensuring efficient guest check-in and check-out processes, and maintaining high standards of guest service. The role requires a professional who can manage daily tasks, support team members, and uphold company policies.

Key Responsibilities

• Process guest check-ins, including identity verification, payment processing, room assignment, and key activation.
• Set up accurate guest accounts and enter Marriott Rewards information.
• Ensure rates align with market codes and document any exceptions.
• Secure payment before issuing room keys and verify/adjust billing as needed.
• Compile and review daily reports, logs, and contingency lists; complete cashier and closing reports.
• Provide guests with directions and property information, and accommodate requests by contacting appropriate staff and following up.
• Process all payment types, vouchers, paid-outs, and charges; balance and drop receipts; count and secure the bank at the start and end of each shift.
• Obtain manual authorizations and adhere to all Accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and initial point of contact for the Guarantee of Fair Treatment/Open Door Policy.
• Develop and maintain positive working relationships, support team goals, and respond appropriately to employee concerns.
• Follow company policies and procedures, report accidents and unsafe conditions, complete safety training, maintain a professional appearance, ensure confidentiality, and protect company assets.
• Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate clearly and professionally, prepare accurate written documents, and answer telephones using appropriate etiquette.
• Ensure adherence to quality standards and utilize computers/POS systems for information entry and retrieval.
• Perform physical tasks such as standing, sitting, or walking for extended periods, and moving objects weighing up to 10 pounds without assistance.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Work Environment

This is a full-time position based in Medina, requiring a commitment to maintaining professional standards and supporting a guest-focused environment within Marriott International.