Host/Hostess Lead

About the Role

Marriott International is seeking a Host/Hostess-Lead to join their team in Medina. This full-time role involves managing guest reception and seating arrangements, ensuring a smooth dining experience, and supporting team operations. The position requires 0-1 years of experience.

Key Responsibilities

• Answer phones, manage dining reservations, and input diner information into the reservation system.
• Maintain a waitlist and provide accurate wait times to guests.
• Make appropriate seating decisions using a station rotation chart and organize seating for large and special needs groups.
• Greet guests, determine party size, and seat them at clean, available tables, ensuring proper place settings.
• Guide guests through dining areas and provide necessary assistance.
• Monitor dining rooms for seating availability, service quality, and safety.
• Communicate effectively with guests and colleagues to meet guest needs and foster teamwork.
• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees, serving as a role model.
• Adhere to all company and safety and security policies and procedures, report accidents or unsafe conditions, and complete required safety training.
• Ensure a professional appearance, maintain confidentiality, and protect company assets.
• Welcome and acknowledge all guests according to company standards, using clear and professional language.
• Develop positive working relationships, support team goals, and respond to employee concerns.
• Ensure adherence to quality expectations and standards.

Physical Requirements

• Ability to stand, sit, or walk for extended periods.
• Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Qualifications and Experience

• 0-1 years of relevant experience.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team environment.

About the Team

As part of the Sheraton family, you will join a global community that has fostered connection since 1937. Sheraton associates are dedicated to creating a sense of belonging for guests in over 400 communities worldwide through engaging experiences and thoughtful service. This role is part of the Marriott International portfolio of brands, offering an environment where individuals can contribute to a global team.

Application Information

This is a full-time position. Further details regarding the application process will be provided upon inquiry.