Mgr Reservations

About the Role

Marriott International is seeking a Mgr-Reservations to join their team in Medina. This full-time role involves soliciting and managing reservations sales opportunities, providing training and work assignments to Reservations Sales staff, and actively up-selling business opportunities to maximize revenue. The Manager will also focus on driving customer loyalty through service excellence.

Key Responsibilities

• Identify new reservations sales business to achieve personal and property revenue goals.
• Understand the overall market, including competitors, economic trends, and supply/demand, to position sales effectively.
• Close optimal opportunities for the property based on market conditions and needs.
• Monitor same-day selling procedures to maximize room revenue and manage occupancy.
• Respond to incoming reservations sales opportunities outside standard parameters.
• Utilize negotiation and creative selling skills to close business and finalize contracts.
• Coordinate with sales and Convention Services for processing rooming lists and reservation cards.
• Execute operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.
• Track no-show reservations and process charges as necessary.
• Manage waitlists and prioritize contacts.

Customer Service and Staff Management

• Deliver service excellence to support customer loyalty and property brand standards.
• Provide excellent customer service consistent with brand daily service basics.
• Handle guest complaints and disputes following established procedures.
• Monitor reservations sales agents during phone calls.
• Develop, implement, and maintain a departmental orientation program for new hires.
• Create monthly labor schedules for the team.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience in reservations or sales management. The role requires an understanding of market dynamics, strong negotiation skills, and a commitment to customer service excellence.

Additional Responsibilities

• Utilize applicable intranet resources for information.
• Create contracts as required.
• Prepare work and maintenance orders.

Application Process

Further details regarding the application process will be provided upon inquiry. The salary for this position is not disclosed.