Housekeeping Team Leader📣 إعلان

About the Role

Grand Hyatt The Red Sea, a luxury destination in Tabuk, Saudi Arabia, is seeking a Housekeeping Team Leader. This full-time role is integral to maintaining the hotel's high standards of cleanliness and guest satisfaction. The Housekeeping Team Leader assists in managing all functions related to the cleanliness of guestrooms, floors, and public areas, ensuring a superior experience for all guests.

Core Responsibilities

The Housekeeping Team Leader supports the department's operations across administrative, financial, and personnel functions. Key responsibilities include:

• Assisting the Housekeeping Director/Assistant Housekeeping Manager in the efficient running of the department, ensuring adherence to operational policies and procedures.
• Logging daily events and following up on information reported by other Supervisors.
• Raising job orders to the Engineering department for repair and maintenance work.
• Assisting in maximizing employee productivity through multi-skilling, multi-tasking, and flexible scheduling to meet financial goals.
• Ensuring the department operates with optimal cost efficiency while delivering on brand promises.
• Adhering to all hotel, company, and local rules regarding financial record keeping and timely reporting.
• Ensuring the punctuality and professional appearance of all Housekeeping Attendants, maintaining high standards of personal appearance and hygiene.
• Providing feedback for Performance Development Discussions and supporting professional development goals for Attendants.
• Developing the skills and effectiveness of Housekeeping Attendants through appropriate training and encouraging innovation.
• Supporting the implementation of Hyatt’s Values and Culture Characteristics.
• Ensuring Attendants understand and adhere to employee rules, regulations, and safety policies (fire, hazard, security).
• Attending and contributing to all required training sessions and meetings.
• Exercising responsible behavior and representing the hotel team and Hyatt International positively.
• Adhering to hotel rules and regulations, particularly policies and procedures related to computer resources, fire, hygiene, health, and safety.

Operational Oversight

The role involves significant operational responsibilities to ensure the highest standards of cleanliness and service delivery:

• Collaborating with the Assistant Manager – Housekeeping to prepare weekly work schedules based on business needs.
• Assigning duties and responsibilities to Housekeeping Attendants and conducting checks on their completed work.
• Reporting adverse guest comments, lost and damaged items, and following up on repair and maintenance work.
• Conducting regular checks on Public Areas, F&B outlets, offices, toilets, and the car park.
• Coordinating and inspecting work carried out by contractors.
• Ensuring function rooms and toilets are clean prior to the commencement of any function.
• Planning and scheduling periodic works such as carpet shampooing and high dusting, and ensuring their timely execution.
• Liaising closely with Florists regarding floral arrangements throughout the hotel.
• Performing pre-setup tasks for *** arrivals.
• Ensuring all company minimum brand standards are implemented, along with optional standards where appropriate.
• Assisting in the implementation of Touches of Hyatt and the Rooms Top 20 initiatives.
• Ensuring Housekeeping Attendants collaborate effectively with other departments.
• Responding to Consumer Audit results and implementing necessary changes.

Guest and Team Service

A core aspect of this role is ensuring high standards of service and fostering positive interactions:

• Ensuring Housekeeping Attendants consistently deliver the brand promise and provide exceptional guest service.
• Overseeing that Attendants also provide excellent service to internal customers as required.
• Handling all guest and internal customer complaints and inquiries courteously and efficiently, ensuring satisfactory resolution.
• Maintaining positive interactions and strong working relationships with both guests and colleagues.

Qualifications and Experience

Candidates for the Housekeeping Team Leader position should meet the following criteria:

• 0-1 years of relevant experience in housekeeping or a similar operational role within the hospitality sector.
• Demonstrated ability to assist in managing departmental functions and uphold operational standards.
• Strong organizational skills and attention to detail.
• Effective communication and interpersonal skills for interacting with guests, colleagues, and contractors.
• A commitment to maintaining high standards of cleanliness, guest service, and team performance.

About Grand Hyatt The Red Sea

Grand Hyatt The Red Sea is a luxury hotel and a key destination within Saudi Arabia, developed in partnership with Red Sea Global. At Grand Hyatt, the philosophy of care is central to all operations, aiming to empower people to be their best. This commitment extends to both guests and colleagues, fostering an environment of support and excellence.