Sales Specialist (Food and Veterinary PCR Diagnostics)

About Haven Scientific

Haven Scientific is a Saudi-born company headquartered at the Innovation Cluster of King Abdullah University of Science and Technology (KAUST) in Thuwal, Makkah, Saudi Arabia. The company is the sole manufacturer in the MENA region of genomic tests featuring proprietary designs, offering a diverse range of tests including infectious diseases, genetic testing, and nucleic acid isolations. Haven Scientific is committed to R&D, developing solutions tailored to regional needs, and customizing products for the local market with competitive pricing and in-Kingdom support.

The Role: Sales Specialist (Food and Veterinary PCR Diagnostics)

Haven Scientific is seeking a proactive Sales Specialist to manage and develop strategic relationships with key clients. This full-time role is responsible for ensuring long-term partnerships, customer satisfaction, and revenue growth. The Sales Specialist serves as the primary point of contact between the company and its key accounts, facilitating effective communication, smooth operations, and timely execution of business activities. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Build and maintain strong, long-term relationships with key customers, serving as the primary point of contact for assigned accounts.
• Understand customer needs, operational requirements, and business objectives.
• Independently identify, pursue, and close new client opportunities from prospecting to the first purchase order.
• Develop and manage account plans for assigned key accounts in alignment with the sales manager.
• Achieve assigned targets for both new client acquisition and existing account growth.
• Prepare quotations and proposals, coordinating with internal departments for successful order processing.
• Monitor sales performance and maintain an updated sales pipeline in the CRM system.
• Ensure all invoices are properly uploaded and recorded, following up with customers for timely payment and collection of outstanding invoices.
• Provide professional support and timely responses to ensure high levels of customer satisfaction.
• Coordinate product demonstrations, training sessions, and technical support as required.
• Work closely with internal teams, including sales management, logistics, technical support, finance, and regulatory departments, to ensure smooth order processing and service support.
• Monitor customer feedback and market developments, reporting customer requirements, market opportunities, and competitor activities to the Sales Manager.
• Maintain CRM data accuracy and completeness, logging all client interactions, opportunities, and account activities.

Compensation and Benefits

Haven Scientific offers a competitive salary and a sales incentive plan tied to target achievement. Employees also receive a personalized Individual Development Plan (IDP), additional paid leave dedicated to professional development activities, and 21 working days of annual leave.