PATIENT ACCESS SPECIALIST SMSC

About the Role

Valor Health is seeking a Patient Access Specialist to join our team in At Tahiriyah, Jizan, Saudi Arabia. This full-time role is responsible for ensuring efficient and accurate patient registration, managing patient inquiries, and verifying insurance eligibility. The specialist will play a key role in supporting both acute and ambulatory settings within the facility.

Key Responsibilities

• Register patients accurately for both acute and ambulatory settings.
• Coordinate night quick admit registrations, transferring hardcopy forms to permanent computer records.
• Monitor patient census and inform the appropriate Department Manager of admission statuses.
• Pre-register patient accounts and complete these accounts upon patient arrival or discharge.
• Scan all patient registration forms into the electronic medical record system.
• Maintain standing orders for Laboratory patients.
• Process patient discharges received from nursing stations by entering them into the computer system.
• Collect and process copays, deductibles, and co-insurance payments from patients in person or over the phone.
• Process incoming mail, distribute it to relevant departments, log patient account numbers for mailed payments, and file remittance slips.
• Scan patient insurance remittances into designated file folders.
• Monitor and organize incoming faxes and print jobs related to hospital-wide copy and fax machines as needed.
• Maintain positive and effective relationships with colleagues, other departments, patients, and visitors.
• Generate estimates for procedures, services, and visits for patients.
• Attend required meetings and complete assigned trainings.
• Cross-train in all registration areas and rotate shifts in each area at least once per quarter.
• Answer multi-line phones and/or operate as a switchboard operator, transferring calls to appropriate areas.
• Validate prior authorization information from external providers.
• Notify relevant staff/departments of patient arrivals for STAT procedures or exams.
• Call patients for appointment reminders, typically for next-day appointments.
• Schedule patients according to provider preferences.
• Assist with registration audits and corrections occasionally.
• Perform other duties as assigned.

Qualifications and Experience

• 0-1 year of relevant experience.
• Ability to work efficiently and accurately in a fast-paced environment.
• Strong communication and interpersonal skills for interacting with patients, visitors, and staff.
• Proficiency in computer systems for record management and data entry.

Working Conditions and Physical Requirements

The role primarily operates in an office setting. Physical requirements include sitting and working at a computer, walking, lifting, reaching, hand-eye coordination, and speaking. There is potential for exposure to patient elements in general, including blood, body fluids, or tissues (Blood Borne Pathogens). Occasional work on holidays, overtime, night, or weekend shifts may be required.

Application Process

Valor Health offers a professional environment for dedicated individuals. Salary details will be disclosed during the interview process.