PATIENT ACCESS SPECIALIST SMSC

About the Role

Valor Health is seeking a Patient Access Specialist to join their team in Jazan. This full-time role involves efficiently and accurately registering patients, greeting visitors, and verifying insurance eligibility. The position requires 0-1 years of experience.

Key Responsibilities

• Register all patients for both acute and ambulatory settings.
• Coordinate night quick admit registration from hardcopy forms to permanent computer records.
• Monitor patient census and notify appropriate Department Managers of admission status.
• Pre-register necessary patient accounts and complete them upon patient arrival or discharge.
• Scan all patient registration forms into the electronic medical record system.
• Maintain standing orders for Laboratory patients.
• Receive notification of patient discharges from nursing stations and enter them into the computer.
• Collect and process copays, deductibles, and co-insurance payments from patients in person or over the phone.
• Process incoming mail and distribute it to appropriate departments; log patient account numbers on checks for payments received via mail.
• Scan patient insurance remits into appropriate file folders.
• Occasionally monitor and organize incoming faxes and print jobs related to hospital-wide copy and fax machines.
• Maintain positive and effective relations with co-workers, other departments, patients, and visitors.
• Generate estimates of procedures, services, and visits for patients.
• Attend meetings and complete assigned trainings as required.
• Cross-train in all registration areas and rotate shifts in each area at least once per quarter.
• Answer multi-line phones and/or serve as a switchboard operator, transferring calls to appropriate areas.
• Validate prior authorization information from external providers.
• Notify appropriate staff/department of patient arrival for STAT procedures or exams.
• Call patients for upcoming appointment reminders.
• Schedule patients according to provider preferences.
• Assist with registration audits and corrections as needed.
• Perform other duties as assigned or requested.

Qualifications and Requirements

• Education: High school diploma or equivalent.
• Experience: Prior experience in a hospital business office or admitting office is required.
• Skills: Demonstrated proficiency in computer-based word processing, spreadsheet, and database management. Ability to operate a hospital-wide telephone switchboard. Data entry and customer service experience are a plus.
• Certifications: None required.

Physical Demands

• The role involves sitting and working at a computer, walking, lifting, reaching, and utilizing hand-eye coordination.
• Candidates must be able to read, write, and speak English clearly.

Working Conditions

• The primary work setting is an office environment.
• There is potential exposure to patient elements in general.
• Potential exposure to blood, body fluids, or tissues (Blood Borne Pathogens).
• Occasional work on holidays, overtime, night, or weekend shifts may be required.