Assistant Training Manager

About the Role

Marriott International is seeking an Assistant Training Manager for a full-time position in Jeddah. This role involves supporting the identification and addressing of employee and organizational development needs, ensuring effective training programs are in place to achieve desired business results. The training programs cover various topics, including product knowledge, company philosophy, customer service, and leadership skills.

Key Responsibilities

• Assist with conducting needs assessments, designing, and developing training programs.
• Facilitate the delivery of both custom and corporate training programs.
• Measure the effectiveness of training to ensure a return on investment.
• Promote and inform employees about all available training programs.
• Display leadership in guest hospitality and exemplify excellent customer service.
• Help employees identify specific behaviors that contribute to service excellence.
• Ensure employees receive ongoing training to understand guest expectations and demonstrate guest satisfaction skills.
• Observe service behaviors of employees and provide feedback to individuals and/or managers.

Training Program Management

• Monitor enrollment and attendance at training classes.
• Meet regularly with participants to assess progress and address concerns.
• Partner with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Review comment cards, guest satisfaction results, and other data to identify areas for improvement.
• Measure the transfer of learning from training courses to operational practice.
• Ensure adult learning principles are incorporated into training programs.

Planning and Budgeting

• Identify performance gaps and collaborate with managers to develop and implement appropriate training.
• Assist with making necessary adjustments to training methodology and/or retraining as appropriate.
• Align current training and development programs to effectively impact key business indicators.
• Assist with establishing guidelines for employee expectations and parameters.
• Develop specific training to improve service performance and drive brand values and philosophy.
• Incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Financial Management

• Assist with the development of the training budget.
• Manage the budget in alignment with Human Resources and property financial goals.
• Manage department controllable expenses to achieve or exceed budgeted goals.
• Utilize P-card if appropriate to control and monitor departmental expenditures.

Qualifications and Experience

Candidates should possess 0-1 years of relevant experience. This full-time position requires an individual who can effectively support and manage training initiatives within a dynamic hospitality environment.