Associate Customer Service Specialist

About Medtronic

Medtronic is a global leader in healthcare technology, committed to alleviating pain, restoring health, and extending life. With over 95,000 employees across more than 150 countries, the company focuses on developing innovative medical technologies that improve the lives of millions of patients annually. This role offers an opportunity to contribute to the future of healthcare within a purpose-driven organization.

The Role: Associate Customer Service Specialist

Medtronic is seeking an Associate Customer Service Specialist to join its team in Makkah, with operations covering Jeddah and Makkah. This is a full-time, entry-level position designed for individuals with 2-5 years of relevant experience. The specialist will provide essential support to both internal and external customers, focusing on order processing, issue resolution, and inventory management to enhance service levels.

Key Responsibilities

• Serve as a primary contact for external and internal customers, addressing product-related inquiries.
• Track lost shipments and clarify customer orders for the shipping department.
• Process orders or registrations and direct customers to appropriate support or field staff when necessary.
• Manage web-based ordering or registrations and coordinate with management regarding customer credits and returns.
• Identify and document quality assurance complaints and process price differentials on mail orders.
• Approve stock allocation for items in short supply, special price quotations, bids, pricing allowances, deductions, and adjustments.
• Manage inventories at customer facilities using EDI, forecasting, replenishment, and inventory systems to optimize stock and allocation for maximum service levels.

Career Stream and Impact

This role is an entry-level individual contributor position within a professional discipline. The specialist will work under close supervision, delivering work of limited scope, typically involving smaller, less complex projects or related activities. The focus will be on self-development while contributing to operational support and problem-solving to improve service levels. The role involves identifying and addressing problems that are not immediately evident but are typically not difficult or complex, and making minor changes in systems and processes to resolve them.

Communication and Influence

The Associate Customer Service Specialist will primarily communicate with internal contacts within their immediate group. The role requires contacting others to gather, confirm, and convey information, ensuring smooth operational flow and effective problem resolution.

Compensation and Benefits

Medtronic offers a competitive salary and a flexible benefits package. The company is committed to supporting its employees at every career and life stage, recognizing their contributions and allowing them to share in the success they help create. This position is eligible for the Medtronic Incentive Plan (MIP).