Bellstand Supervisor

About the Role

Marriott International is seeking a Bellstand Supervisor to join their team in Jeddah. This is a full-time position suitable for candidates with 0-1 years of experience, focusing on providing exceptional guest service and supporting front-of-house operations.

Key Responsibilities

• Greet guests, provide information on property amenities, services, hours of operation, and local points of interest.
• Assist guests and visitors with entry and exit from the property and vehicles, including loading and unloading luggage.
• Manage luggage storage and retrieval, and transport guest luggage to and from rooms or designated areas.
• Provide directions and arrange transportation services (*, taxi, shuttle, limousine), recording advance requests as needed.
• Dispatch bell staff or valet staff and communicate parking procedures to guests and visitors.
• Follow up with guests to ensure satisfaction with requests or problem resolution.

Leadership and Team Support

• Serve as a departmental role model and assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Develop and maintain positive working relationships with colleagues.

Operational Standards and Safety

• Adhere to all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to management.
• Maintain awareness of undesirable persons on property premises to ensure guest safety.
• Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information.
• Comply with quality assurance expectations and standards.

Guest Service and Communication

• Welcome and acknowledge all guests, anticipate and address their service needs, and assist individuals with disabilities.
• Communicate using clear and professional language, and answer telephones with appropriate etiquette.

Physical Requirements

• Ability to read and visually verify information in various formats.
• Capability to move at a speed required to respond to work situations (*, run, walk, jog).
• Ability to stand, sit, or walk for extended periods or an entire work shift.
• Capable of moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance, and objects exceeding 75 pounds with assistance.
• Proficiency in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to move over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps.
• Capability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.