Manager SME Capabilities

About the Role

Bupa Arabia is seeking a Manager SME Capabilities to join their team in Makkah, with operations spanning Jeddah and Makkah. This full-time role is responsible for the strategic planning, execution, and evaluation of initiatives designed to enhance the skills, productivity, and engagement of the Small and Medium-sized Enterprise (SME) Sales team. The role involves developing long-term strategies, aligning with SME sales targets, and collaborating with various stakeholders to deliver high-impact training and performance improvement programs.

Key Responsibilities

• Lead a team of specialists in overseeing engagement initiatives and driving data-driven decision-making for SME Sales Excellence.
• Identify department-specific training needs and align them with organizational goals for SME sales teams.
• Develop and execute targeted training strategies for SME sales teams.
• Monitor and analyze post-training impact using Key Performance Indicator (KPI) measurements.
• Lead sales-focused engagement initiatives, including workshops, recognition programs, and leadership activities.
• Conduct engagement surveys and implement action plans to boost team morale and performance.
• Support SME Sales leadership in building a high-performance team culture.
• Define and implement performance tools and frameworks for SME sales teams.
• Provide structured leadership coaching and continuous development programs.
• Align performance initiatives with business targets to maximize sales efficiency.
• Engage with SME Sales leadership and HR teams to align training and development strategies.
• Oversee vendor partnerships for learning and training solutions.
• Ensure alignment of training investments with business growth priorities.
• Develop real-time dashboards to monitor progress on training effectiveness.
• Implement reporting frameworks to track learning KPIs and business impact.
• Ensure continuous performance evaluation of all training, engagement, and enablement activities.

Qualifications and Experience

• Candidates should possess 5-10 years of relevant experience.

Work Environment

This is a full-time position based in Makkah, Saudi Arabia, serving the regions of Jeddah and Makkah. The role involves working within a collaborative environment focused on enhancing the capabilities and performance of the SME Sales team.