Senior Client Advisor

About Richemont

Richemont is a global leader in the luxury sector, comprising various Houses specializing in jewelry, watches, and high-end accessories. Each Maison upholds a tradition of style, quality, and craftsmanship. Richemont is dedicated to preserving their unique heritage and identity while innovating and designing new products aligned with the Houses' values through continuous creativity.

The Role of Senior Client Advisor

Richemont is seeking a Senior Client Advisor for a full-time position in Jeddah. This role involves developing and maintaining strong client relationships, managing sales processes, and ensuring high standards of customer service. The Senior Client Advisor acts as a primary point of contact for clients, addressing inquiries and facilitating sales campaigns.

Key Responsibilities

• Develop and execute a customer contact plan to announce product launches and engage potential customers in sales campaigns, fostering new relationships.
• Serve as the initial point of contact for customer inquiries and complaints, resolving issues and escalating complex matters while ensuring appropriate customer responses.
• Establish clear objectives for each sales interaction, utilize standard presentation materials, and ask relevant questions to assess customer interest and identify areas for further information.
• Identify prospective customers through referrals from existing clients and contacts, or by participating in trade shows and conferences.
• Recommend products or services that align with customer needs, propose quantities and configurations based on expertise, explain selections, and invite purchases under standard terms.
• Schedule follow-up actions and input relevant information into the CRM system after each customer contact to support call planning and ensure data quality for retention and business development.
• Contribute to internal communications and collaborate with colleagues to build external customer relationships and meet client needs.
• Maintain knowledge of organizational policies, procedures, and relevant regulatory codes to ensure compliance. Obtain authorization for any exceptions from mandatory procedures.
• Address personal objectives and utilize performance management systems to enhance individual performance.
• Engage in assessment and development activities, including formal and informal training and coaching, to develop capabilities. Maintain understanding of relevant technology, external regulations, and industry best practices through ongoing education.

Work Environment

This is a full-time position based in Jeddah, where the Senior Client Advisor will contribute to a team focused on delivering exceptional service and building lasting client relationships within the luxury sector.