Customer Success Consultant

About Berlitz Saudi Arabia

Berlitz Saudi Arabia is part of the global Berlitz network, specializing in corporate training solutions. The company focuses on enhancing employee language and professional skills to improve communication and job-specific competencies, supporting business performance and international collaboration for organizations in Saudi Arabia.

The Role of Customer Success Consultant

Berlitz Saudi Arabia is seeking a Customer Success Consultant for a contract position in Makkah, with operations in Jeddah, Taif, and Al Hafuf. This role involves supporting the Language Center Director in achieving sales, revenue, customer acquisition, and customer retention targets, aligning with the Berlitz Learning Cycle. The position requires 5-10 years of experience.

Key Responsibilities

• Support the Language Center Director (LCD) in prospecting, lead generation, and qualification.
• Handle B2C sales inquiries received via telephone, online platforms, and walk-ins, and conduct sales interviews to meet sales and revenue targets.
• Prepare sales activity reports, including leads/prospects generated, sales call reports against leads/prospects, and conversion rates.
• Serve as the customer concierge at the Language Center, welcoming and assisting customers as needed.
• Conduct orientation sessions for new students.
• Coordinate with the LCD and CMI to ensure counseling sessions are scheduled and adhered to.
• Advise students on their end-of-level progress and identify opportunities for upselling and cross-selling.
• Survey customers, collate results, and submit reports and recommendations to management.
• Address and resolve client inquiries, concerns, and feedback promptly and professionally.
• Identify areas for upselling and cross-selling, make recommendations to management, and implement actions accordingly.
• Ensure Language Center records are accurate and current at all times.
• Represent Berlitz KSA at events and collaborate with the marketing team on initiatives and campaigns.
• Complete additional job-related tasks as required by management.

Candidate Profile

The ideal candidate will have 5-10 years of experience in a relevant field, demonstrating strong capabilities in customer success and sales support. This role requires an individual who can operate effectively in a dynamic, client-facing environment and contribute directly to business growth.

Work Environment

The team operates in a dynamic, client-facing environment, contributing to the growth and success of companies within Saudi Arabia. Professionals joining Berlitz KSA can expect a culture focused on learning, service excellence, and measurable results.