IT Assistant

About the Role

Kerten Hospitality is seeking an IT Assistant to join their team in Jeddah. This full-time role involves providing essential technical support to hotel staff and guests, ensuring the smooth operation of IT infrastructure and systems at The House Hotel Jeddah. The position is suitable for candidates with 0-1 years of experience in a relevant field.

About Kerten Hospitality

Kerten Hospitality (KH) operates as an end-to-end lifestyle hospitality provider, focusing on creating bespoke destinations, lodging, experiences, and communities. The company aims to optimize operations and drive profitability for investors while maintaining a commitment to sustainability. KH develops destinations through partnerships across lodging, food & beverage, retail, entertainment, art, and wellness brands, with a focus on building ecosystems and community-centric destinations that connect international and local travelers. The group's current pipeline includes over 55 lodging projects, representing more than 4,500 keys across the Middle East, Europe, and North Africa.

Responsibilities

• Provide first-line technical support to hotel staff, addressing IT requests and resolving hardware, software, and network issues.
• Assist in maintaining the hotel's IT infrastructure, including computers, printers, phones, Wi-Fi, and network equipment.
• Support the daily operation of hotel systems such as PMS, POS, and other business applications, escalating complex issues to the IT Manager or vendors.
• Install, configure, and update computers, devices, and software in accordance with company standards.
• Assist with routine backups, antivirus updates, and security checks to protect hotel systems and data.
• Maintain accurate records of IT assets, support tickets, and maintenance activities.
• Set up IT equipment for meetings, conferences, and events, and support guests with in-room technology and internet access as needed.
• Assist with system upgrades, technology projects, and the setup of new users and devices.
• Adhere to company IT policies and security standards, and help train staff on basic system use and best practices.

Qualifications and Experience

• 0-1 years of experience in IT support or a related field.
• Ability to provide technical assistance and resolve common IT issues.
• Familiarity with hardware, software, and network troubleshooting.
• Understanding of IT infrastructure components and business applications.

Benefits

• Competitive Compensation: A rewarding package based on experience.
• Career Growth: Opportunities for advancement within the organization.
• Inclusive Environment: A workplace that encourages collaboration.
• Shared Purpose: Working with individuals who uphold the company's values of connection, innovation, curation, and leadership.

Location

This position is based at The House Hotel Jeddah King Road, located in Jeddah, Saudi Arabia. Jeddah is a dynamic city on the Red Sea coastline, offering a blend of coastal lifestyle, culture, and modern living. The city is well-connected through King Abdulaziz International Airport (JED).