NOC Engineer

About the Role

LanceSoft Middle East is seeking a NOC Engineer to join their team. This full-time position is based in the Makkah region, with opportunities in Jeddah and Makkah. The role requires 2-5 years of relevant experience.

Key Responsibilities

• Monitor signaling pathways, routing behavior, SIM flows, OSS hooks, and cross-core interactions that impact satellite service.
• Analyze logs, traces, routing tables, and event correlations across various network elements.
• Diagnose issues under time pressure and coordinate with internal teams and partner NOCs for resolution.
• Maintain disciplined documentation and tracking of incidents.
• Take ownership of incident resolution and service quality.

Required Technical Expertise

• Strong understanding of signaling protocols (*, Diameter, SIP, NAS), routing fundamentals, and core-network behavior.
• Knowledge of telecom connectivity flows, including SIM activation, attach procedures, mobility, and authentication.
• Familiarity with OSS/NMS tools, alarms, KPIs, dashboards, and monitoring platforms.
• Hands-on experience with Linux, basic scripting (Python/Bash), and troubleshooting tools.
• Basic understanding of satellite network components, gateways, or hybrid RAN-core flows is an advantage.

Technology Proficiency

• Experience with NOC and OSS/NMS tools such as Zabbix, Grafana, Prometheus, Datadog, SolarWinds, or similar.
• Proficiency in logging tools like Elastic, Splunk, Kibana, and packet analysis tools such as Wireshark.
• Familiarity with Ticketing/ITSM tools including ServiceNow, Jira, or Remedy.
• Basic scripting and automation familiarity (Python, Bash).
• Strong working knowledge of Excel, dashboards, and documentation tools.

Professional Skills

• Strong analytical skills and the ability to diagnose issues effectively under pressure.
• Excellent communication skills for coordination with internal teams and partner NOCs.
• High attention to detail, with a focus on disciplined documentation and tracking.
• Adaptability to shift-based schedules and fast-paced incident environments.
• Team-oriented mindset with strong ownership of incident resolution and service quality.

Work Environment

This is a full-time role requiring adaptability to shift-based schedules within a fast-paced incident environment. The position is based in the Makkah region, covering Jeddah and Makkah.