People Solutions Specialist

About Haleon

Haleon is a consumer healthcare company focused on everyday health. Since its launch, the company has expanded and is now pursuing new objectives through its Win as One strategy. This strategy aims to deliver better everyday health with humanity, supported by an agile, performance-focused culture. Haleon's portfolio includes brands such as Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum®.

The Role: People Solutions Specialist - KSA

Haleon is seeking a People Solutions Specialist for a full-time position in Jeddah, KSA. This role serves as the initial point of contact for HR-related inquiries from employees, focusing on providing timely and accurate solutions for Tier 1 cases. The specialist will manage straightforward HR cases and facilitate the escalation of complex issues to ensure timely resolution.

Key Responsibilities

• Act as the primary contact for employee queries received via ServiceNow cases, live chat, and email, providing end-to-end navigation and resolution.
• Manage Tier 1 cases, ensuring accurate and timely solutions with a focus on service excellence and efficiency.
• Identify and escalate complex or unresolved issues to Tier 2, ensuring smooth transitions and prompt resolution of employee concerns.
• Contribute to the continuous improvement of Tier 1 processes and service delivery through proactive feedback and participation in optimization and automation initiatives.
• Maintain clear and professional communication with employees, Tier 2 Specialists, and other stakeholders throughout the case resolution process.
• Stay informed on relevant People Solutions and HR policies, procedures, and regulatory requirements to provide accurate support and ensure compliance.
• Perform audits (peer reviews) aligned with the Quality Framework for the location to ensure service quality and identify areas for process improvement.

Qualifications and Experience

• 0-1 years of experience in a relevant field.
• Ability to manage and resolve Tier 1 HR cases efficiently.
• Strong focus on service excellence and clear communication.
• Understanding of HR policies and procedures.

Equal Opportunity and Accommodations

Haleon is committed to fostering an inclusive culture that values diverse backgrounds and views. The company ensures that all employees feel they belong. Applicants may voluntarily share personal information during the application process to help meet regulatory obligations and support inclusion programs; this information is kept confidential and is not used in employment decisions. If a reasonable adjustment or accommodation is required at any stage of the application process, candidates are encouraged to inform their recruiter with a description of the specific adjustments needed.