Reservations Agent📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	جدة

وصف الوظيفة

About the Role

Centro Shaheen in Jeddah is seeking a Reservations Agent to join their team. This full-time position is suitable for professionals with 0-1 year of experience who are focused on guest service and effective revenue management. The role involves maintaining clear communication regarding all reservations to ensure efficient service delivery.

Key Responsibilities

Process and confirm guest room reservations received via phone, letter, or fax.
Input all reservation details into the computer system, ensuring all pertinent information is recorded.
Address inquiries, complaints, and requests related to reservations.
Stay informed about hotel promotions and follow established procedures for processing room reservations, rates, confirmations, and hotel facilities.
Demonstrate comprehensive product knowledge, understand rate structures, and apply rate management principles.
Maintain an organized filing system for all correspondence and compile reports as requested by the Reservations Manager or Supervisor.
Promote and maintain positive public relations to maximize business opportunities.
Ensure accurate room status is maintained at all times.
Answer all incoming calls according to Rotana standards, input information received by fax, and regularly check incoming emails.
Organize visa requests for hotel guests in line with hotel policy and identify opportunities for up-selling.

Candidate Profile

The ideal candidate will be a passionate and dynamic professional with a strong focus on guest service. This role requires individuals who are committed to delivering high levels of customer service and providing effective solutions to guests.