ITSM Tools Administrator

About the Role

NextEra is seeking an ITSM Tools Administrator to join their team in Ras Tannurah, Eastern region. This full-time role involves supporting and managing enterprise OSS, ITSM, and monitoring platforms, ensuring their smooth operation and integration within the company's infrastructure.

Role Overview

The ITSM Tools Administrator will be responsible for providing essential support for OSS tools, coordinating with vendors, and training internal teams. The position focuses on maintaining platform performance, ensuring compliance, and driving automation initiatives to enhance operational efficiency.

Key Responsibilities

• Provide L2/L3 support for incidents and issues related to OSS tools.
• Coordinate with vendors and OEMs for maintenance, upgrades, and troubleshooting activities.
• Train Service Desk and Monitoring teams on tool usage and best practices.
• Ensure the smooth operation and integration of OSS tools with infrastructure, applications, and network environments.
• Monitor platform performance, generate operational reports, and track SLA/KPI compliance.
• Support governance, audit, and documentation activities.
• Drive automation initiatives to improve operational efficiency.

Qualifications and Experience

• Bachelor's degree in Computer Science, IT, or a related field.
• 4-6 years of experience in OSS/ITSM tool administration.
• ITIL v4 certification is preferred.
• Certifications specific to ServiceNow, Splunk, or other relevant tools are an added advantage.

Work Environment

This is a full-time position based in Ras Tannurah, Eastern. The role requires 2-5 years of relevant experience.

Application Process

Candidates who meet the specified qualifications are encouraged to apply.