Guest Experience Expert

About the Role

Marriott International is seeking a Guest Experience Expert for a full-time position in Makkah. This role focuses on creating unique and memorable experiences for guests beyond standard check-in and check-out procedures. The Guest Experience Expert takes initiative to provide a wide range of services, guiding guests throughout their stay.

Key Responsibilities

• Perform operational tasks to ensure smooth hotel functioning.
• Attend to guest requests promptly and efficiently.
• Complete necessary reports and documentation.
• Provide information on local area events and highlights to enhance guest experience.
• Ensure all transactions contribute positively to the overall guest experience.

Professional Standards and Operational Duties

Success in this role requires adherence to fundamental standards, including maintaining a safe workspace, following company guidelines and procedures, respecting confidentiality, and protecting company assets. The Guest Experience Expert is also responsible for upholding quality standards and ensuring professional appearance and communication at all times. This role involves being active, including standing, sitting, and walking for extended periods, and performing various physical tasks such as moving, lifting, carrying, pushing, and placing objects weighing less than 10 pounds without assistance.

Qualifications and Requirements

• Education: High school diploma or equivalent General Educational Development (GED) certificate.
• Related Work Experience: No related work experience required (0-1 years).
• Supervisory Experience: No supervisory experience required.
• License or Certification: None.

Work Environment

This is a full-time position based in Makkah, where the Guest Experience Expert will be actively involved in various tasks to ensure guest satisfaction and efficient hotel operation.