Branch Manager Restaurant Industry

About the Role

Arabic Meals Co is seeking an experienced Branch Manager for the restaurant industry in Makkah and Jeddah. This full-time role requires a professional with recent, hands-on experience in restaurant and F&B operations, focusing on daily management, team leadership, customer experience, cost control, and branch profitability. The ideal candidate will possess a strong operational understanding of both front-of-house and back-of-house coordination.

Key Responsibilities

• Manage daily branch operations across dine-in, takeaway, and delivery channels, ensuring smooth service and operational readiness.
• Take ownership of branch sales targets, controllable costs, and profitability within approved budgets and delegated authority.
• Lead, supervise, and develop branch employees, including shift supervisors, service teams, and kitchen teams in coordination with the kitchen lead.
• Prepare staff schedules, allocate duties, and manage attendance and shift coverage according to business demand.
• Ensure consistent food quality, portion control, presentation, order accuracy, and service speed.
• Maintain a positive customer experience, resolve complaints promptly, and implement actions to prevent recurring issues.
• Monitor Food Cost, Labor Cost, waste, stock availability, and inventory variances, and implement corrective actions.
• Oversee stock receiving, storage, rotation, expiry monitoring, and periodic inventory counts.
• Monitor POS transactions, discounts, voids, refunds, and daily cash closing, and report discrepancies to Finance.
• Manage delivery platform order flow, item availability, preparation times, packaging quality, and cancellation issues.
• Enforce food safety, hygiene, cleaning, and workplace safety procedures, and maintain inspection readiness.
• Coordinate equipment maintenance and report operational risks or breakdowns to minimize service disruption.
• Prepare daily and periodic performance reports covering sales, costs, customer feedback, staffing, and operational issues.
• Implement company policies, standard operating procedures (SOPs), approved promotions, and improvement plans.

Required Experience and Skills

• 5-10 years of experience in the restaurant or F&B industry.
• Strong expertise in daily restaurant operations.
• Proven ability in team leadership and staff development.
• Demonstrated experience in customer experience management and complaint resolution.
• Proficiency in cost control, including Food Cost and Labor Cost management.
• Understanding of inventory management, POS systems, and delivery platform operations.
• Knowledge of food quality, service standards, and portion control.

Work Environment

This is a full-time position based in Makkah, with responsibilities extending to Jeddah. The role involves managing dynamic restaurant operations across multiple service channels.