Digital Infrastructure & Cloud Lead

About the Role

Saudi Air Navigation Services (SANS) is seeking a Digital Infrastructure & Cloud Lead to deliver and operate its cloud and infrastructure platforms. This full-time position is based in Makkah, specifically in Jeddah or Makkah, and requires 2-5 years of relevant experience. The role focuses on hands-on provisioning, Infrastructure as Code (IaC), automation, and observability to ensure stable, secure, and reproducible environments.

Role Purpose

The primary purpose of this role is to enable reliable application delivery and resilient operations. This involves resolving complex incidents, reducing manual effort through automation, and maintaining operational knowledge for the SANS infrastructure team. The Digital Infrastructure & Cloud Lead will be instrumental in ensuring the continuous availability and performance of critical systems.

Key Accountabilities and Activities

• Infrastructure & Cloud Provisioning and Deployment: Implement and maintain cloud and on-prem infrastructure using approved patterns and IaC templates, provisioning resources, networks, storage, and platform services. Deploy and validate environments for dev/test/stage/prod with repeatable pipelines, ensuring environment parity and reproducible builds.
• Automation, Configuration & Infrastructure as Code: Develop and maintain IaC modules, automation scripts, and deployment pipelines to reduce manual steps, enable repeatability, and support self-service provisioning. Create and maintain automated operational playbooks (config drift remediation, automated patching, self-heal) to lower toil and speed recovery.
• Monitoring, Observability & Performance Tuning: Implement observability (metrics, logs, traces), build dashboards and alerts, and tune monitoring thresholds for proactive detection and rapid troubleshooting. Perform performance analysis and tuning (compute, storage, network), contribute to capacity forecasts, and support right-sizing efforts.
• Security, Patch & Resilience Operations: Apply platform hardening, patching, backup, and recovery procedures, enforcing configuration baselines and remediation actions to meet security requirements. Support DR exercises and backup verification, implementing resilient deployment patterns (multi-AZ, failover).
• Incident Response, Troubleshooting & L2/L3 Support: Act as an escalation point for complex incidents, triaging, diagnosing root causes, implementing fixes or workarounds, and following through to closure with documented RCA. Collaborate with application teams, integration owners, and third-party vendors to resolve cross-stack faults and reduce recurrence.
• Reporting & Knowledge Sharing: Provide periodic operational updates to the Section Head on deployments, incidents, risks, and improvements. Maintain runbooks, configuration baselines, deployment playbooks, and change records, contributing to the team knowledge base and onboarding material.

Policies, Processes, and Procedures

The Digital Infrastructure & Cloud Lead will conduct day-to-day activities while ensuring compliance with established policies and procedures. This role also involves contributing to the identification of opportunities for continuous improvement of systems and processes, considering leading practices, changes in the business environment, cost reduction, and productivity enhancement.

Experience Required

Candidates for this position should possess 2-5 years of experience in a relevant field, demonstrating a strong background in digital infrastructure, cloud platforms, and automation. The role demands practical experience in managing complex IT environments and a proven ability to troubleshoot and resolve technical issues effectively.