Food and Drinks Manager

Food and Drinks Manager Role at Hilton Makkah

Hilton is seeking a Food and Drinks Manager to join its team in Makkah. This full-time position is central to overseeing the operations of dining outlets and enhancing guest experiences. The role requires a professional with significant experience in the food and beverage sector.

Role Overview and Contribution

The Food and Drinks Manager is responsible for managing daily food and beverage operations within designated outlets. This position contributes to creating memorable guest experiences by ensuring top-tier quality, service, and strategic planning. The role focuses on maximizing profitability and achieving high levels of customer satisfaction.

Key Responsibilities

• Manage daily food and beverage operations for designated outlets, ensuring quality, service, and marketing strategies maximize profitability and customer satisfaction.
• Support the development and implementation of guest satisfaction strategies, including monitoring trends, gathering feedback, and driving continuous improvements.
• Oversee administrative and planning functions of the Food & Beverage department, ensuring smooth daily operations while implementing cost controls for food, beverage, and labor expenses.
• Support the delivery of food and beverage quality, service, and marketing strategies to enhance guest satisfaction, drive revenue, and maximize profitability.
• Supervise, coach, and mentor team members, provide professional development opportunities, and recognize achievements to build and retain a high-performing team.
• Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing.

Required Experience

• A minimum of 5-10 years of experience in food and beverage management or a related operational role.

Hilton's Core Values and Culture

Hilton operates with a culture guided by core values that define success and team member qualities. These include Hospitality, Integrity, Leadership, Teamwork, Ownership, and a focus on the Now. As a global leader in hospitality, Hilton is recognized for its award-winning workplace culture and commitment to providing exceptional experiences for both guests and team members.

Commitment to Team Members

Hilton is committed to supporting its team members' wellbeing and professional journey. The company invests in its workforce, providing support and development opportunities. This role is part of a full-time team dedicated to delivering high standards of hospitality and contributing to a positive work environment.