Guest Experience Expert (Saudi National Only)

About the Role

Marriott International is seeking a Guest Experience Expert for a full-time position in Makkah, Saudi Arabia. This role focuses on creating a memorable and unique experience for guests throughout their stay, extending beyond standard check-in and check-out procedures. The Guest Experience Expert is empowered to deliver a wide range of services and manage operational needs, guest requests, and local area information.

Key Responsibilities

• Guiding guests through their entire stay by providing a range of services.
• Processing operational needs and addressing guest requests efficiently.
• Completing necessary reports and sharing highlights of the local area with guests.
• Ensuring all transactions contribute positively to the overall guest experience.

Workplace Standards and Expectations

• Creating and maintaining a safe work environment.
• Adhering to all company policies and procedures.
• Maintaining confidentiality and protecting company assets.
• Upholding quality standards in all aspects of work.
• Ensuring professional uniform, personal appearance, and communication.

Physical Requirements

This role requires physical activity including standing, sitting, or walking for extended periods. Guest Experience Experts will take a hands-on approach, involving moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Qualifications and Experience

• 0-1 year of experience is required for this position.

About Marriott Hotels and JW Marriott

Marriott Hotels aims to enhance hospitality through innovation while maintaining familiar comfort globally. As a host, you will contribute to the promise of "Wonderful Hospitality. Always." by delivering thoughtful and forward-thinking service. JW Marriott, part of Marriott International's luxury portfolio, operates over 100 properties worldwide. JW Marriott emphasizes associate well-being, believing that happy associates lead to happy guests. Associates are expected to be confident, innovative, genuine, and intuitive, carrying on the legacy of J. Willard Marriott. The brand offers a supportive work environment focused on training, development, recognition, and holistic well-being.