Health Programs Coordinator

About the Role

My Clinic KSA is seeking a Health Programs Coordinator to join their team in Makkah, serving both Jeddah and Makkah. This full-time role is central to facilitating patient care coordination, providing administrative support, and ensuring operational efficiency within the clinic. The coordinator will also oversee daily operations of the Pediatrics department.

Key Responsibilities

• Schedule patient appointments, consultations, and follow-up visits with educators and other healthcare providers.
• Coordinate ancillary services, including laboratory tests, imaging studies, and specialty referrals, ensuring timely completion and integration of results into patient care plans.
• Assist patients in navigating the healthcare system, offering guidance on insurance coverage, financial assistance programs, and community resources.
• Provide administrative support to healthcare providers, managing appointment schedules, coordinating meetings, and handling correspondence.
• Prepare and distribute patient education materials, discharge instructions, and medication refills as directed by healthcare providers.
• Educate patients and families on medication administration, dietary guidelines, exercise recommendations, and self-care strategies.
• Facilitate self-management education classes, group sessions, and support groups to empower patients in managing their condition.
• Collaborate with educators, nurses, pharmacists, and other healthcare professionals to coordinate patient care and optimize treatment outcomes.
• Advocate for patient needs and preferences, serving as a liaison between patients and healthcare providers to address concerns and facilitate access to services.
• Maintain accurate and up-to-date medical records, including electronic health records (EHR), test results, medication lists, and treatment plans.
• Solicit feedback from patients and families regarding their healthcare experiences and satisfaction with services.
• Perform other professional duties as assigned.

Experience and Qualifications

Candidates should possess 2-5 years of relevant experience in a healthcare coordination or administrative support role. The ability to manage medical records and coordinate patient appointments effectively is essential for this position.

Work Environment

This is a full-time position based in Makkah, with responsibilities extending to Jeddah. The role involves working within a clinical setting, specifically overseeing the daily operations of the Pediatrics department.