Job Controller

About Abdul Latif Jameel

Abdul Latif Jameel is a diversified business with a significant presence across the Middle East, North Africa, and Turkey (MENAT) region. With 75 years of experience, the company has evolved from a trading business and Toyota distributorship in Jeddah, Saudi Arabia, to an extensive operational infrastructure. It has built the largest vehicle distribution network in Saudi Arabia and developed comprehensive automotive expertise, which has enabled diversification into new sectors supporting the 'infrastructure of life' in the MENAT region.

Job Summary

The Job Controller is responsible for the close supervision of daily service operations, with authority over distributing jobs to technicians based on required repairs and full control over the system. This full-time role, based in Makkah and Jeddah, ensures that job control functions within the service center achieve targets in customer satisfaction and retention by adhering to company standards and operating procedures. The position requires 2-5 years of experience.

Key Responsibilities

• Develop Job Cards based on required services within specified timelines.
• Report job progress and conduct post-service follow-ups for complaints.
• Ensure accuracy in system control and determine performance productivity and worker-hour sales.
• Assist in controlling desired jobs based on customer requests, coordinating with Service Advisors on workshop loading to meet delivery times, quality standards, and estimated costs.
• Assign repairs based on technician skill in consultation with the Chief Technician to prevent unattended vehicles in working stalls and optimize worker-hour usage.
• Communicate with Service Advisors regarding repair progress or additional jobs identified by the Chief Technician, obtaining approval for necessary parts.
• Ensure high customer satisfaction by promoting a Guest-Centric and “Fix-It-Right” approach within the service team, coordinating with other departments.
• Inform the Chief Technician of finished jobs for final quality control and vehicle release arrangements.
• Assist in post-service follow-up for customer complaints and report issues to service team leaders for resolution.
• Confirm that requested repairs are carried out by assigned technicians to accurately charge labor and material costs.
• Ensure data reliability in the system by confirming accomplished job cards with Chief Technicians and Technicians for accurate report generation.
• Coordinate with Service Advisors and Chief Technicians to enter correct data, record repairs, and update vehicle delivery status for productivity analyses.
• Monitor process card progress in the workshop with the Chief Technician, recording repairs, time on/off, and standard times to determine performance productivity.

Impact of the Role

• Directly influences repair delivery time and quality.
• Directly impacts guest satisfaction and contributes to the center's NPS score.
• Indirectly affects after-sales quality activities.
• Directly ensures job assignment to the appropriate technician based on service requirements.
• Directly impacts the accuracy of system data and reports.
• Directly supports the resolution of guest complaints.
• Contributes to achieving the organization's sales targets.

Why Work With Us

Abdul Latif Jameel offers a global footprint and a history of commercial success spanning over three-quarters of a century. The company provides opportunities worldwide, guided by values of Respect, Innovation, a Pioneering Spirit, and Empowerment. This culture fosters an environment where ideas and people can thrive.