Mgr Restaurant I

About the Role

Le Méridien Hotels & Resorts is seeking a Restaurant Manager I to oversee daily restaurant operations in Makkah. This full-time role involves managing restaurants, bars, and room service, focusing on enhancing guest and employee satisfaction while optimizing financial performance. The successful candidate will be responsible for implementing training programs and maintaining high operational standards.

Key Responsibilities

• Supervise and manage daily restaurant, bar/lounge, and room service operations, ensuring adherence to service and sanitation standards.
• Assist with menu planning and support servers and hosts during peak meal periods.
• Review staffing levels to meet guest service, operational needs, and financial objectives.
• Lead and mentor the food and beverage team, fostering mutual trust and cooperation.
• Ensure compliance with all food and beverage policies, standards, procedures, and applicable laws, including liquor laws and sanitation standards.
• Provide exceptional customer service, manage guest feedback and complaints, and implement corrective actions for continuous improvement.
• Oversee human resources activities, including performance monitoring, training, and ensuring fair treatment and retention of employees.
• Analyze information to solve problems, recognize quality products, and manage departmental financial aspects such as purchasing and invoicing.

Qualifications and Experience

• High school diploma or GED with 4 years of experience in food and beverage, culinary, or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, combined with 2 years of experience in food and beverage, culinary, or a related professional area.
• A minimum of 5-10 years of relevant experience is required for this role.

Leadership and Team Development

The role requires strong interpersonal and communication skills to lead and influence team members effectively. The manager will serve as a role model, identify developmental needs, and provide coaching and mentoring to improve skills. This includes setting clear goals, ensuring productivity, and providing vision and direction for the department.

Operational Excellence

This position is critical in maintaining high standards of service delivery across all outlets, from guest arrival to departure. It involves ensuring an excellent guest experience through efficient order taking, timely food and beverage delivery, fulfillment of special requests, and professional payment collection.

Work Environment

This full-time position is based in Makkah. The role involves working in a dynamic hospitality environment, requiring active presence on the floor during meal periods and high-demand times. The salary for this position will be disclosed upon application.