Mgr Restaurant I

About the Role

Marriott International is seeking a Restaurant Manager I to oversee daily restaurant operations in Makkah. This full-time role involves supervising staff, ensuring high standards of service and sanitation, and contributing to guest and employee satisfaction. The Manager will also focus on maximizing financial performance within their areas of responsibility, which include restaurants, bars, and room service where applicable.

Key Responsibilities

• Supervise and manage all day-to-day restaurant, bar/lounge, and room service operations.
• Maintain service and sanitation standards across all food and beverage areas.
• Review staffing levels to meet guest service, operational needs, and financial objectives.
• Lead and influence the food and beverage team, fostering mutual trust and cooperation.
• Serve as a role model for appropriate behaviors and excellent customer service.
• Identify developmental needs of staff and provide coaching, mentoring, or training.
• Ensure compliance with all food & beverage policies, standards, procedures, and applicable laws and regulations, including food handling and liquor laws.
• Establish and maintain collaborative relationships with employees and set clear expectations.
• Manage service delivery to ensure an excellent guest experience from arrival to departure.
• Handle guest problems and complaints effectively and ensure corrective actions are taken to improve service results.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Ensure employees receive ongoing training and are treated fairly and equitably, striving to improve employee retention.
• Assist servers and hosts on the floor during peak meal periods and high-demand times.
• Oversee financial aspects of the department, including purchasing and invoice payments.

Leadership and Team Development

The Restaurant Manager I will utilize strong interpersonal and communication skills to lead and encourage the team. This includes advocating for sound financial and business decision-making, demonstrating honesty and integrity, and leading by example. The role involves developing specific goals and plans to prioritize and accomplish work, ensuring employee productivity, and providing the vision to align departmental goals efficiently and effectively.

Ensuring Guest Satisfaction

A primary focus of this role is to deliver services that exceed customer expectations, contributing to satisfaction and retention. The Manager will improve service by guiding individuals to understand guest needs, providing feedback and coaching. This position requires displaying leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations. Regular interaction with guests to obtain feedback on food and beverage quality, service levels, and overall satisfaction is essential.

Qualifications and Experience

• 2-5 years of experience in restaurant operations or a related field.
• Ability to understand employee positions and perform duties in their absence.
• Demonstrated ability to manage day-to-day operations and ensure quality standards.
• Strong leadership skills with the ability to motivate and develop a team.
• Knowledge of local, state, and Federal liquor laws, and food handling and sanitation standards.
• Proficiency in analyzing information and evaluating results to solve problems.

Work Environment

This is a full-time position based in Makkah, Saudi Arabia, within the hospitality industry. The role involves supervising daily shift operations, including during peak meal periods, and collaborating with supervisors, co-workers, and subordinates through various communication channels.