Senior Associate Care Coordination📣 إعلان

About Bupa Arabia and the Role

Bupa Arabia is seeking a Senior Associate Care Coordination to join its team in Jeddah or Makkah, Saudi Arabia. This full-time position is central to guiding members through their healthcare journey within clinical programmes.

Role Purpose

The primary purpose of this role is to ensure members experience coordinated and clearly communicated care across various clinical programmes. The Senior Associate safeguards continuity between patients, healthcare providers, and internal teams, enabling members to navigate approved services smoothly and achieve improved health outcomes.

Key Responsibilities

• Act as the primary point of contact for members enrolled in clinical programmes, guiding them through approved care pathways, requirements, and next steps.
• Coordinate internally to ensure timely processing and follow-up of healthcare service requests, including appointments, referrals, and approvals, from initiation to completion.
• Follow up with relevant departments such as medical approvals, provider network, and customer service to prevent delays and keep members informed within agreed service levels.
• Collaborate with healthcare providers, patients, and their families to facilitate effective care management and improve health outcomes.
• Provide clear, accurate explanations to members regarding their medical service requests, approvals, and programme enrolment status.
• Translate medical terminology into patient-friendly language while maintaining clinical accuracy.
• Escalate complex clinical inquiries to appropriate clinical supervisors or physicians when required.
• Facilitate communication between patients and healthcare providers through Dedicated Care Teams to ensure continuity of care.
• Support the execution of clinical programmes by tracking patient milestones and adherence to assigned pathways.
• Monitor enrolment, follow-up schedules, and required documentation for clinical programmes.
• Assist in coordinating multidisciplinary interactions when required, involving providers, digital services, and internal teams.
• Arrange necessary resources and services for patients, including referrals to specialists, community services, and support programmes.

Data Management and Patient Experience

• Maintain accurate and complete documentation of all member interactions, case notes, and programme activities in internal systems.
• Ensure confidentiality and compliance with healthcare data protection regulations.
• Support supervisors with operational reporting, including caseload status and follow-up completion rates.
• Address patient concerns related to care navigation within the scope of authority.
• Identify recurring operational issues and escalate them to management.
• Contribute feedback to improve communication workflows and patient journey processes.

Qualifications and Experience

Candidates for this position should possess 0-1 years of relevant experience.

Work Environment

This is a full-time position based in Jeddah or Makkah, Saudi Arabia.