Field service/STO Manager

About the Role

Emerson is seeking a Field Service/STO Manager to join their team in Al Jubail, Eastern Region. This full-time role focuses on leading the planning, execution, and continuous improvement of Shutdown, Turnaround, and Outage (STO) projects, as well as field service activities related to control valves, isolation valves, and pneumatic, hydraulic, and electric actuators.

Role Responsibilities

The Field Service/STO Manager will be responsible for driving operational excellence, customer satisfaction, safety performance, team development, and business growth. Key responsibilities include:

• Leading the planning, coordination, and execution of STO projects, valve overhauls, commissioning, troubleshooting, calibration, upgrades, and related field service activities.
• Ensuring safe, on-time, and high-quality project delivery while meeting customer expectations, operational objectives, and financial targets.
• Managing workforce planning, resource allocation, subcontractor coordination, scheduling, and service execution to ensure efficient project delivery.
• Developing and coaching field service engineers and technicians through mentoring, training, knowledge sharing, and performance development initiatives.
• Collaborating with sales, business development, and lifecycle services teams to identify customer opportunities, support quotations, and expand STO and service-related business growth.
• Monitoring key performance indicators related to safety, quality, customer satisfaction, delivery performance, and project profitability.
• Promoting a strong safety culture by ensuring compliance with company policies, industry standards, and customer requirements.
• Leading continuous improvement initiatives that enhance operational efficiency, service delivery, and customer outcomes.

Required Experience and Skills

Candidates should possess 8+ years of experience in a relevant field. The role requires individuals who demonstrate the following attributes:

• Ability to build strong partnerships and work collaboratively across teams to achieve shared goals.
• Consistent delivery of results, even in challenging situations, by effectively balancing operational priorities, customer expectations, and business objectives.
• Proficiency in developing and empowering people through coaching, feedback, and opportunities for growth, creating an environment where individuals can perform effectively.
• Capacity to make sound and timely decisions based on analysis, experience, and business needs.
• Adaptability to changing priorities and evolving customer requirements.

Work Environment

This is a full-time position based in Al Jubail, Saudi Arabia, requiring close partnership with customers, sales teams, and service organizations to deliver high-quality lifecycle services solutions.