Executive Assistant

About the Role

Le Méridien Hotels & Resorts is seeking an Executive Assistant to provide comprehensive administrative support to the General Manager and the broader management team. This full-time position is based in Al Khobar, Eastern region, and is suitable for candidates with 0-1 years of experience who are looking to contribute to a professional hospitality environment.

Key Responsibilities

The Executive Assistant will be responsible for a range of administrative duties, ensuring efficient operation and support for the General Manager and department heads. Core responsibilities include:

• Organizing, composing, and distributing correspondence to both employees and guests.
• Managing initial responses and follow-ups to inquiries, and collecting and tracking problem resolution information.
• Providing administrative support to managers and departments, including creating and maintaining files.
• Acting as a receptionist for the General Manager and other department members as needed, assisting callers.
• Sorting and distributing incoming mail.

Documentation and Reporting Support

This role involves significant support in documentation and reporting, ensuring accurate and timely information flow. Specific duties include:

• Assisting managers in the preparation of various reports and presentations.
• Supporting the design and preparation of statistical reports as required.
• Attending, transcribing, and distributing minutes for staff, executive committee, and department meetings.
• Maintaining giveaway/donation files and assisting with reservations.

Operational and Customer Service Support

The Executive Assistant plays a role in ensuring high standards of customer service and operational efficiency. This includes:

• Ensuring VIP amenity requests from the General Manager and Director of Operations are handled promptly.
• Providing service that aims for customer satisfaction and retention.
• Contributing to day-to-day operations to maintain quality standards and meet customer expectations.
• Communicating with executives and peers to identify opportunities for service quality improvement.

General Administrative Duties

Beyond core support, the role encompasses broader administrative functions:

• Signing for managers and releasing documents with specific permission.
• Communicating safety procedures, detailing codes, and monitoring related processes to ensure employee understanding.
• Analyzing information and evaluating results to support problem-solving and decision-making.
• Attending meetings to assist in planning, organizing, prioritizing, coordinating, and managing activities.
• Collaborating with colleagues to gather necessary information for project management, goal achievement, and issue resolution.
• Informing and updating executives and peers on relevant information in a timely manner.

Candidate Profile

We are seeking a candidate with 0-1 years of experience who demonstrates strong organizational skills, attention to detail, and a proactive approach to administrative support. The ability to communicate effectively and manage multiple tasks efficiently is essential for success in this role.