Operations Manager Saudi National

About DNV

DNV is an independent expert in assurance and risk management. The company's purpose is to safeguard life, property, and the environment, providing customers and stakeholders with reliable insights for critical decision-making. DNV utilizes its knowledge to advance safety and performance, set industry benchmarks, and develop solutions for global transformations.

Operations Manager Role in Al Khobar

DNV is seeking an Operations Manager – Saudi National to lead operations in Al Khobar, Eastern Province. This full-time role requires 2-5 years of experience in customer relationship management and operations management. The position involves driving business growth, managing existing contracts, and maintaining high levels of customer satisfaction.

Key Responsibilities

• Ensure project delivery aligns with DNV standards, policies, procedures, and Saudi legislation.
• Collaborate with DNV global and regional Service Line leaders to provide integrated service offerings.
• Identify and mitigate operational risks.
• Lead and mentor a team, fostering a productive work environment and supporting goal achievement.
• Generate and deliver regular reports on business performance, customer satisfaction, and market trends to senior management.
• Establish and maintain effective relationships with primary customers and stakeholders.
• Verify customer requirements are fulfilled and promptly resolve issues.
• Conduct client meetings to ensure agreement on project expectations and deliverables.
• Oversee existing contract management, ensuring compliance with terms and conditions.
• Negotiate contract renewals and amendments as required.
• Conduct market research to stay informed about industry trends, competitor activities, and business opportunities.
• Translate market information into insights and recommendations for senior management.

Financial Management & P&L Accountability

• Assume full responsibility for the business unit's Profit & Loss (P&L) performance, achieving revenue, profitability, and growth targets.
• Review, analyze, and interpret monthly financial statements, including P&L reports, balance sheets, revenue streams, cost structures, and operational expenses.
• Monitor financial performance against budgets and forecasts, identifying variances and implementing corrective actions.
• Develop annual budgets and financial forecasts in collaboration with regional and global management teams.
• Drive operational efficiency and cost optimization initiatives while maintaining service quality and customer satisfaction.
• Ensure financial discipline across projects, contracts, and operational activities to maximize profitability and cash flow.
• Provide financial insights, business performance analysis, and strategic recommendations to senior management.
• Oversee contract financial performance, including pricing strategies, margins, invoicing, and collection activities.

Qualifications

• Saudi national.
• 2-5 years of experience in customer relationship management and operations management.

Equal Opportunity Employer

DNV is an Equal Opportunity Employer, considering qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age, or political opinion. Diversity is a core aspect of DNV's culture.