Team Leader Guest Services📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الخبر

وصف الوظيفة

About the Role

Rotana Hotels is seeking a Team Leader Guest Services to join its Front Office team in Al Khobar, Eastern region. This full-time position is for a guest-focused professional responsible for delivering professional and customer-focused service. The primary objective is to ensure guests experience a positive and memorable stay by providing high levels of service and effective solutions.

Key Responsibilities

Provide personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests.
Prepare and coordinate the distribution of guest amenities, welcome letters, and fruit setups for VIPs and long-stay guests.
Maintain current knowledge of the hotel and local services, supply information, respond to guest queries, and promote inter-hotel sales and in-house facilities.
Maintain and update guest history profiles through the Opera guest profile system.
Review and prepare next day’s arrival reports for VIPs and guests accorded special status, ensuring these are highlighted to management and necessary related functions are activated.
Block rooms, ensuring allocation aligns with guest expectations, utilizing guest history, and communicating with all related departments to create awareness of any special requirements.
Conduct courtesy calls and complete the daily call log as per established guidelines.

Qualifications and Experience

A degree in the hospitality field.
Previous experience of 2-5 years in a Front Office Department within a hotel environment.
Proficiency in computer systems; knowledge of Opera is highly regarded.
Well-versed in Guest Relations and Executive Club operations.

Required Skills and Competencies

Immaculate personal presentation.
Ability to solve problems effectively.
Excellent presentation and communication skills.
High aptitude for customer care.
Proactive and attentive approach to work.
Ability to work effectively under pressure in a fast-paced environment.
Strong teamwork skills, thriving in a multi-cultural team and guest environment.
Demonstrated competencies in: Understanding Hotel Operations, Effective Communication, Planning for Business, Supervising People, Understanding Differences, Supervising Operations, Teamwork, Adaptability, Customer Focus, and Drive for Results.

Work Environment

This is a full-time position based in Al Khobar, within the Eastern region. The role involves working as part of a dynamic Front Office team, interacting with a diverse range of guests and colleagues in a fast-paced hospitality setting.