Chief Steward

About the Role

Marriott International is seeking a Chief Steward to manage daily kitchen utility operations and staff in Dammam. This full-time role involves overseeing dish room operations, night cleaning, back dock maintenance, banquet plating, and food running. The Chief Steward will supervise kitchen employees not actively engaged in cooking, focusing on improving guest and employee satisfaction while adhering to the operating budget. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Manage day-to-day kitchen utility operations, including ordering and managing necessary supplies, equipment, tools, and uniforms.
• Schedule events, programs, activities, and staff work.
• Monitor the inflow and maintenance of ordered materials.
• Conduct inventories of china, glass, silver, food, equipment, smallware, and liquor, reporting any shortages.
• Inspect supplies, equipment, and work areas to ensure efficient service and adherence to standards.
• Investigate and follow up on employee accidents.
• Oversee all equipment, china, glass, and silver, ensuring adequate clean supplies.
• Supervise employees to ensure compliance with loss prevention policies, proper cleaning routines for serviceware, equipment, and floors, and correct use of dish room machinery.
• Ensure all food holding and transport equipment is in working order.
• Ensure compliance with all applicable laws, regulations, food handling, and sanitation standards.
• Communicate relevant information to executives, peers, and subordinates in a timely manner.

Team Leadership

• Lead, influence, and encourage team members using interpersonal and communication skills, advocating sound financial/business decision-making, and demonstrating honesty/integrity.
• Supervise and manage employees, understanding their roles to perform duties in their absence.
• Provide leadership, vision, and direction to prioritize departmental goals efficiently and effectively.
• Maintain employee productivity levels and serve as a role model for appropriate behaviors.
• Achieve and exceed performance, budget, and team goals.
• Recognize team members' contributions and foster mutual trust, respect, and cooperation.
• Communicate performance expectations and establish collaborative relationships with employees.
• Participate in managing departmental controllable expenses to meet or exceed budgeted goals.
• Strive to improve service performance and solicit employee feedback.
• Understand the impact of department operations on overall property financial goals and objectives.

Customer Service Excellence

• Attend meetings and communicate with executives, peers, and subordinates to enhance service quality.
• Manage daily operations, ensuring quality, standards, and customer expectations are met.
• Emphasize guest satisfaction in all departmental meetings and promote continuous improvement.

Human Resources Management

• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Participate in recruiting, interviewing, selecting, hiring, and promoting employees.
• Train employees in safety procedures and provide feedback based on service behavior observations.
• Review employee satisfaction results to identify and address concerns.
• Ensure disciplinary procedures and documentation comply with Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Administer property policies fairly and consistently.
• Ensure utility staff is properly trained in sanitation, equipment handling, and chemical usage.
• Participate in employee progressive discipline procedures.

About the Team

As part of the Sheraton family, you will join a global community that has fostered gathering and connection since 1937. Sheraton associates create a sense of belonging in over 400 communities worldwide by inviting, welcoming, and connecting guests through engaging experiences and thoughtful service. This role is an opportunity to contribute to Sheraton's mission to be 'The World’s Gathering Place' and to be part of Marriott International's portfolio of brands, where you can achieve your best work and grow professionally.