Chief Steward

About the Role

Sheraton is seeking a Chief Steward to manage daily kitchen utility operations and staff in Dammam. This full-time role requires 2-5 years of experience and focuses on maintaining high standards of guest and employee satisfaction while adhering to operational budgets. The Chief Steward will oversee dish room operations, night cleaning, back dock maintenance, banquet plating, and food running.

Key Responsibilities

• Manage daily kitchen utility operations, including dish room, night cleaning, back dock cleaning, and banquet services.
• Supervise kitchen employees not actively engaged in cooking, such as dishwashers and kitchen helpers.
• Order and manage necessary supplies, ensuring staff have adequate equipment, tools, and uniforms.
• Schedule events, programs, activities, and staff work shifts.
• Monitor the inflow and maintenance of ordered materials.
• Conduct inventories of china, glass, silver, food, equipment, smallware, and liquor, reporting shortages as needed.
• Inspect supplies, equipment, and work areas to ensure efficient service and compliance with standards.
• Investigate and follow up on employee accidents.
• Ensure proper cleaning routines for serviceware, equipment, and floors, and enforce correct use of dish room machinery.
• Verify all food holding and transport equipment is in working order.
• Ensure compliance with all applicable laws, regulations, food handling, and sanitation standards.

Team Leadership and Management

• Lead, influence, and encourage staff using interpersonal and communication skills.
• Provide leadership, vision, and direction to prioritize departmental goals efficiently.
• Ensure and maintain employee productivity levels.
• Serve as a role model, demonstrating appropriate behaviors and advocating sound financial decision-making.
• Communicate performance expectations in accordance with job descriptions.
• Establish and maintain open, collaborative relationships with employees.
• Participate in managing departmental controllable expenses to achieve or exceed budgeted goals.
• Solicit employee feedback and strive to improve service performance.

Ensuring Service Quality

• Attend meetings and communicate with executives, peers, and subordinates to enhance service quality.
• Manage daily operations to ensure quality, standards, and customer expectations are consistently met.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement initiatives.

Human Resources Activities

• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Participate in recruiting, interviewing, selecting, hiring, and promoting employees.
• Train employees in safety procedures and ensure utility staff are properly trained in sanitation, equipment handling, and chemical usage.
• Provide feedback to individuals based on observation of service behaviors.
• Review employee satisfaction results to identify and address concerns.
• Ensure disciplinary procedures and documentation comply with Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Ensure property policies are administered fairly and consistently.

Qualifications

• A minimum of 2-5 years of experience in a similar role.
• Demonstrated ability to manage daily operations and supervise staff effectively.
• Strong understanding of food handling, sanitation standards, and loss prevention policies.
• Proficiency in inventory control and supply management.
• Excellent interpersonal and communication skills.
• Ability to lead by example and foster a collaborative team environment.