Front Office Agent

About the Role of Front Office Agent

Residence Inn by Marriott is seeking a Front Office Agent in Dammam. This full-time role focuses on creating memorable guest experiences beyond standard check-in and check-out procedures. The Front Office Agent, referred to as a Guest Experience Expert, is empowered to provide a comprehensive range of services throughout the guest's stay, ensuring operational needs are met and guest requests are addressed efficiently.

Key Responsibilities

• Deliver a wide range of services to guide guests through their entire stay.
• Process operational needs and address guest requests promptly.
• Complete necessary reports and share information about the local area.
• Ensure all transactions contribute positively to the overall guest experience.
• Maintain a safe workplace and adhere to company policies and procedures.
• Uphold confidentiality and protect company assets.
• Ensure quality standards are met and maintain a professional appearance and communication style.

Physical Requirements and Work Demands

The role requires physical activity, including standing, sitting, or walking for extended periods. Front Office Agents will engage in hands-on tasks, which may involve moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. The ability to perform these duties effectively is crucial for success in this position.

Qualifications and Experience

• Experience required: 0-1 years.
• Ability to take initiative and deliver comprehensive guest services.
• Commitment to maintaining professional conduct and appearance.
• Capability to perform physical tasks as required by the role.

About Residence Inn by Marriott

Residence Inn by Marriott supports guests during long stays by providing spacious suites with full kitchens, offering the comforts of home. Associates deliver service with a human touch to both business and leisure travelers. Working at Residence Inn fosters relationships built on teamwork and immersion in a service culture focused on the specific needs of long-stay guests. Residence Inn is part of the Marriott International portfolio of brands.

Company Commitment

Marriott International is an equal opportunity employer committed to welcoming all individuals and providing access to opportunity. The company values and celebrates the unique backgrounds of its associates, recognizing that a diverse blend of culture, talent, and experiences is its greatest strength. Marriott International is dedicated to non-discrimination on any protected basis, including disability, veteran status, or other bases protected by applicable law.