Passenger Service Agent Flynas DMM Station

About the Role

Swissport KSA is seeking a Passenger Service Agent to join their team in Dammam, Eastern region. This full-time role involves providing comprehensive passenger and customer services as per contractual agreements, ensuring a positive experience for all travelers. The position requires 0-1 years of experience.

Key Responsibilities

• Prepare and clear check-in counters with appropriate stationery and signage before and after flights.
• Provide welcome services to passengers at check-in and other customer service touchpoints.
• Verify travel documentation and check in departing passengers according to standard operating procedures.
• Counter-check boarding passes, make announcements, and ensure efficient passenger boarding.
• Assist customers during flight irregularities such as delays, cancellations, or diversions, coordinating communication to maintain a positive passenger experience.
• Maintain excellent customer service standards consistently.
• Perform duties related to Check-In, Gate, Transfers, and Lost & Found.
• Charge applicable excess baggage fees.
• Assist passengers through arrival and check-in processes, including support for special needs passengers (unaccompanied minors, VIPs, wheelchair assistance).
• Direct passengers through Customs, Immigration, and Quarantine as required.
• Manage Gate activities, including set-up, communication with the Flight Coordinator, flight close-out, boarding process, and accuracy of final passenger figures.
• Initiate searches for missing passengers and communicate baggage details for them.
• Contribute to the on-time performance of flights through proactive handling of Passenger Service matters.
• Make public address announcements as needed (*, delay, boarding, last call).
• Assist the Ramp team to ensure wheelchairs, strollers, and gate-checked bags are available for loading and delivery.
• Adhere to all Standard Operating Procedures (Swissport & Carrier Specific).
• Operate computer keyboards and carrier-specific reservation/ticketing software.
• Produce all required work-related documentation.
• Uphold and protect the company’s interests and image at the Terminal/Airside.
• Protect customer-supplied products (*, boarding passes, tags, signage) from loss or damage.
• Ensure compliance with uniform standards and personal protective equipment policies.
• Provide relevant information to customer queries and offer solutions to issues impacting customer experience.
• Report all irregularities to the appropriate supervisor/manager.
• Carry out any additional duties as instructed by management.

Qualifications and Competencies

• Demonstrated passion for customer service with relevant work experience.
• Excellent communication skills, both written and verbal.
• Commitment to continuous improvement.
• Self-motivated and capable of working independently.
• Attentive to detail and numerate.
• Ability to follow processes and procedures, applying a flexible approach when necessary.
• Proficiency in typing and willingness to learn airline-specific computer reservation/ticketing software.
• Willingness to work in various weather conditions.
• Flexibility to work various shifts, including days, evenings, nights, weekends, and holidays.

Work Environment

This role operates within the dynamic environment of airport passenger services, requiring adaptability to various operational demands and customer needs. The position is based in Dammam, Eastern region.

Application Process

Interested candidates who meet the qualifications are encouraged to apply for this full-time position.