Account Manager Saudi

About Ciena

Ciena is a global leader in high-speed connectivity, committed to a people-first approach. The company fosters a culture that prioritizes a flexible work environment, empowering individual growth, well-being, and belonging. Ciena operates as a technology company that integrates business priorities with social, community, and societal impact.

Account Manager Role in Saudi Arabia

This full-time Account Manager position is based in Riyadh, Saudi Arabia, and focuses on expanding Ciena’s business within service providers and other customer segments. The role drives direct and indirect growth, supports strategic customer engagements, and identifies new business opportunities across targeted accounts. It supports a rapidly evolving digital infrastructure market, assisting customers and partners in delivering high-capacity, reliable connectivity for cloud, data center, enterprise, and next-generation networking growth. The position combines account development, customer relationship management, and technical sales collaboration to achieve revenue growth, customer value, and long-term business success.

Key Responsibilities

• Build and execute strategic account plans to expand Ciena’s presence with targeted customers and partners across the Saudi market.
• Identify and advance new opportunities within service provider, cloud, data center, and enterprise segments.
• Deliver revenue, bookings, and margin growth by managing a healthy pipeline, prioritizing high-value opportunities, and maintaining accurate forecasts.
• Build trusted relationships with customer stakeholders and local partners, positioning Ciena as a strategic advisor for digital infrastructure goals.
• Shape and execute customer engagement and sales strategies based on understanding local market dynamics, procurement processes, and business priorities.
• Partner with sales engineering, product, delivery, and commercial teams to align Ciena solutions with customer requirements, timelines, and pricing expectations.
• Represent the voice of the customer internally, advocating for necessary capabilities, support, and solution outcomes.
• Lead customer presentations and business discussions that connect Ciena’s portfolio to customer needs and growth opportunities.
• Act as a business partner, demonstrating a self-starter and motivated approach to resolve account challenges, and collaborating effectively with the team.

Qualifications and Requirements

• A 4-year Technical or Business Degree is preferred, or equivalent relevant work experience.
• A minimum of 4 years of customer-facing experience in system sales, system engineering, network engineering, or a combination of these disciplines.
• Demonstrated application of large-account sales strategies and evaluation of new business opportunities.
• Background in optical networking and utilization of network engineering and sales engineering concepts.
• Ability to apply business acumen and financial analysis in sales environments.
• Proficiency in presentation, communication, and professional networking skills.

Preferred Skills and Experience

• Knowledge of SDN, cloud, and data center networking concepts and principles.
• Advanced knowledge of the competitive landscape and business market.
• Familiarity with *********** for sales management and forecast reporting.
• Ability to direct Sales Engineer activities related to network recommendations, designs, and quotations.
• Knowledge of Ciena’s overall products and services.
• Understanding of telecom carrier structures and decision-making processes.
• Experience working within a carrier environment, particularly when selling to service providers and similar customers.

Commitment to Diversity and Inclusion

Ciena is committed to building an environment where employees feel respected, valued, and heard. The company values workforce diversity and respects individuals, prohibiting any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. Applicants requiring accommodation measures during the recruitment process should advise Ciena.