Air Logistics Aerospace Customer Care Expert

About the Role

Kuehne+Nagel is seeking an Air Logistics Aerospace Customer Care Expert to join the Freight Forwarding team in Riyadh, Saudi Arabia. This full-time role involves coordinating aerospace shipments and ensuring timely delivery while meeting customer transit time requirements. The position requires 0-1 years of experience and focuses on optimizing processes and fulfilling customer commitments within a global logistics environment.

Key Responsibilities

• Execute all operational activities accurately, reliably, and on time, minimizing overdue tasks and meeting defined customer deliverables.
• Manage transport activities by arranging bookings with partners and gateways, preparing required documentation, and monitoring shipments end-to-end.
• Handle any deviations during shipment and ensure timely and accurate updates in company systems, including visibility of financial data such as costs.
• Work closely with Customer Care Specialists to ensure all customer-specific requirements, including transit times, carrier selection, and routing, are met.
• Secure competitive buy rates when needed and ensure capacity with qualified carriers, partners, or Kuehne+Nagel gateways.
• Review and validate CCL instructions, resolving conflicts related to regulatory requirements, routing, transit times, rates, or other discrepancies.
• Escalate operational issues immediately by reporting problems, disputes, or irregularities to supervisors or managers.
• Collaborate with internal and external partners, including suppliers, gateways, warehouses, customs teams, and the RCC, to ensure smooth operational execution.
• Monitor carrier and partner performance, escalating or raising awareness when service levels or commitments are not met.
• Support process optimization and profitability by working with the Optimization Team to enhance system utilization, reduce manual work, improve processes, and ensure smooth account implementation with Sales and Customer Care teams.

Compliance and Standards

All activities must be carried out in compliance with air transport regulations, aerospace industry standards, company guidelines, and operational procedures. The role requires consistent use of company operational systems.

Qualifications and Experience

• 0-1 years of experience in a relevant field.
• Ability to maintain effective communication with all stakeholders by following established communication guidelines.
• Proficiency in monitoring shipments end-to-end and managing deviations.
• Understanding of air transport regulations and aerospace industry standards.

Professional Development

This role offers the opportunity to develop strong operational expertise within a global logistics environment. The position provides exposure to international carriers, partners, and end-to-end supply chain processes. It allows for the development of coordination, communication, and problem-solving skills in a dynamic setting, with involvement in process optimization and digitalization initiatives.

Application Information

The salary for this position is not disclosed. Interested candidates are encouraged to apply.