Air Logistics Aerospace Customer Care Expert

About the Role

As an Air Logistics Aerospace Customer Care Expert at Kuehne & Nagel Logistics in Riyadh, you will be a key member of the Freight Forwarding team. This full-time role involves coordinating aerospace shipments and ensuring timely delivery while meeting customer transit time requirements. The position contributes to the global logistics environment by facilitating the transport of essential goods.

Role Responsibilities

The Aerospace Operations Specialist manages transport activities from booking to delivery, ensuring compliance with industry standards and company procedures. This includes close collaboration with Customer Care Specialists to meet specific client needs.

• Execute all operational activities accurately, reliably, and on time, minimizing overdue tasks and meeting defined customer deliverables.
• Maintain effective communication with all stakeholders by following established communication guidelines.
• Monitor shipments end-to-end, manage all deviations, and ensure timely and accurate updates in company systems, including visibility of financial data such as costs.
• Review and validate Customer Care Logistics (CCL) instructions, resolving conflicts related to regulatory requirements, routing, transit times, rates, or other discrepancies.
• Escalate operational issues immediately by reporting problems, disputes, or irregularities to supervisors or managers.
• Collaborate with internal and external partners—including suppliers, gateways, warehouses, customs teams, the Regional Control Center (RCC), and other stakeholders—to ensure smooth operational execution.
• Monitor carrier and partner performance, escalating or raising awareness when service levels or commitments are not met.
• Support process optimization and profitability, working with the Optimization Team to enhance system utilization, reduce manual work, improve processes, and ensure smooth account implementation with Sales and Customer Care teams.

Operational Focus

This role is responsible for arranging bookings with partners and gateways, preparing necessary documentation, and monitoring shipments. It involves securing competitive buy rates when required and ensuring capacity with qualified carriers, partners, or Kuehne+Nagel gateways. All tasks must adhere to air transport regulations, aerospace industry standards, company guidelines, and operational procedures, utilizing company operational systems.

Professional Development

The position offers exposure to international carriers, partners, and end-to-end supply chain processes. It provides opportunities to develop coordination, communication, and problem-solving skills within a dynamic setting. Involvement in process optimization and digitalization initiatives is also part of the role, contributing to enhanced operational efficiency and professional growth within a supportive team environment.

Work Environment

This role operates within a global logistics environment, working closely with cross-functional teams. It is a full-time position based in Riyadh, contributing to the broader mission of Kuehne & Nagel Logistics in transporting goods and optimizing processes.

Company Contribution

At Kuehne & Nagel, the work extends beyond logistics, enabling the delivery of essential items such as medicines, toys, and machine parts. This role directly contributes to operational excellence and supports the company's commitment to moving goods globally.