Branch Supervisor E Commerce Operations📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

Panda Retail Company – Savola Group is seeking a dedicated Branch Supervisor E-Commerce Operations to join our full-time team in Riyadh. This role is central to ensuring the smooth and efficient execution of our e-commerce operations, focusing on customer satisfaction through optimized picking and delivery processes.

Role Purpose

The primary objective of this position is to lead and develop the e-commerce operations team. The supervisor will ensure the efficient execution of the picking and delivery journey, aiming for the best possible outcomes and service for our customers.

Key Responsibilities

Supervise and monitor team duty schedules, including adherence to timing and personal hygiene standards.
Optimize the utilization of pickers, administrative staff, and drivers to ensure adherence to pick-rate targets and timely handover and delivery.
Collaborate effectively with the store operations team to ensure timely replenishment and product availability.
Provide training to the team on best practice operational procedures.
Ensure the consistent achievement of daily operational targets and Key Performance Indicators (KPIs).
Oversee the availability of essential assets and consumables, such as bags, boxes, and picking devices.
Maintain clear communication with the Area Operations Lead regarding daily operational status and requirements.
Liaise with the service desk to address and resolve any escalations that may disrupt operations.

Qualifications and Experience

A high school education is required; a college degree is considered a strong advantage.
Demonstrated experience in leading a team of more than 10 employees.
A proven background in both Retail and E-Commerce environments.