Call Center Sales Manager

About the Role

Remain Medical Group is seeking a Call Center Sales Manager to lead its Call Center team in Riyadh. This full-time role focuses on driving service quality and revenue performance through effective sales, telesales, lead conversion, and customer experience management. The manager will be responsible for building a high-performing team, improving patient conversion rates, and contributing to overall revenue growth.

Key Responsibilities

• Lead and manage the Call Center, Telesales, and Customer Experience teams.
• Drive sales performance to achieve monthly revenue and conversion targets.
• Convert inbound and outbound leads into confirmed appointments.
• Develop effective telesales and patient follow-up strategies.
• Manage lead reactivation, cross-selling, and upselling initiatives.
• Monitor individual and team sales performance.
• Track Key Performance Indicators (KPIs) including conversion rate, booking rate, attendance rate, call productivity, and revenue generated.
• Develop sales scripts, objection-handling techniques, and follow-up processes.
• Coach and train agents on sales techniques, negotiation, closing, and customer communication.
• Analyze leads, campaigns, and sales funnels to identify opportunities for improvement.
• Coordinate with the Marketing department to improve lead quality and campaign conversion.
• Collaborate with Operations and medical branches to maximize appointment availability and patient conversion.
• Prepare regular sales and performance reports for management.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Marketing, Healthcare Administration, or a related field.
• Minimum of 7 years of experience in Call Center, Telesales, Sales, or Customer Experience.
• At least 2–3 years in a managerial or leadership role.
• Proven sales background with experience in achieving revenue and conversion targets.
• Demonstrated experience in telesales, lead management, negotiation, objection handling, and closing.
• Strong understanding of sales funnels, CRM systems, and Call Center KPIs.
• Experience in healthcare, medical centers, dermatology, aesthetics, dental, or similar sectors is highly preferred.

Required Skills

• Excellent leadership and team management skills.
• Strong analytical abilities.
• Effective communication skills.
• Target-driven with a strong commercial and sales mindset.