Commercial Operations Manager I📣 إعلان

About the Role

Tabby (تابي) is seeking a Commercial Operations Manager I to join our team in Riyadh, Saudi Arabia. This full-time role is a senior individual contributor position, responsible for leading the design, execution, and continuous improvement of revenue-generating systems across the entire customer lifecycle, from lead generation to retention and expansion. The Manager will serve as a critical link between Sales, Account Management, Marketing, Finance, and Product, enabling scalable and data-driven revenue growth.

Revenue Performance and Strategy

This role involves owning the revenue operations strategy and infrastructure, leading cross-functional initiatives, shaping tooling decisions, and influencing how the business measures and optimizes commercial performance. Key responsibilities include:

• Own end-to-end revenue performance reporting across the full funnel, including pipeline generation, conversion, merchant onboarding, retention, and expansion revenue.
• Design and maintain executive-level dashboards and reporting frameworks that provide actionable insights for senior leadership and the Board.
• Lead quarterly and annual revenue planning cycles, encompassing capacity modeling, pipeline coverage analysis, and forecast accuracy reviews.
• Proactively identify revenue risks, trends, and growth opportunities through structured analysis, and provide strategic recommendations to leadership.
• Define and govern the company's revenue metrics taxonomy, ensuring consistent definitions and reporting standards across Business Development (BD), Account Management (AM), Finance, and Product.

Go-to-Market Process Optimization

The Manager will oversee the operational design and continuous improvement of go-to-market processes within the Business Development and Account Management functions:

• Lead the development and rollout of scalable playbooks, Standard Operating Procedures (SOPs), and operational frameworks to enhance team efficiency and performance consistency.
• Partner with BD and AM leadership to identify structural bottlenecks, design effective solutions, and drive their implementation across teams.
• Oversee lead allocation strategy, routing logic, and pipeline governance to ensure optimal coverage, speed-to-contact, and conversion across all channels.
• Lead territory design, segmentation strategy, and capacity planning in collaboration with BD leadership.
• Define and govern operational standards across the Account Management function, including performance tracking frameworks, health scoring, and renewal/expansion pipeline visibility.
• Lead operational initiatives aimed at improving AM efficiency, client retention outcomes, and expansion revenue performance.
• Own bandwidth management and internal transfer processes to ensure optimal resource allocation across AM teams.
• Partner with AM leadership to establish structured Quarterly Business Review (QBR) and performance review cadences.

Revenue Technology and Data Governance

A core aspect of this role is the strategic management and optimization of the revenue technology stack:

• Own the strategy, governance, and ongoing optimization of the CRM and broader revenue tech stack.
• Lead CRM architecture decisions, including workflow automation, pipeline configuration, data modeling, and integration with adjacent tools (marketing automation, BI, finance systems).
• Define and enforce data quality standards, field governance, and pipeline hygiene requirements across all revenue teams.
• Evaluate, onboard, and embed new revenue tooling, managing vendor relationships and internal change management.
• Drive adoption across BD and AM through structured enablement programs and accountability frameworks.

Cross-Functional Collaboration and Team Development

The Commercial Operations Manager I will serve as a key stakeholder in company-wide initiatives and contribute to the growth of the Revenue Operations function:

• Serve as the primary RevOps stakeholder in cross-functional initiatives involving Product, Finance, Risk, Marketing, and Partnerships.
• Lead the operational design for new channel partnerships, product launches, and market expansions, translating strategic intent into executable operational plans.
• Represent Revenue Operations in leadership forums, contributing to company-wide planning and prioritization decisions.
• Manage operational dependencies across merchant onboarding, product integrations, and partner go-lives, ensuring timely and high-quality execution.
• Mentor and develop junior members of the Revenue Operations function, building team capability and operational maturity over time.
• Champion a culture of structured problem-solving, data-driven decision making, and continuous improvement across commercial teams.
• Contribute to the long-term build-out of the RevOps function, including headcount planning, process maturity roadmaps, and tooling strategy.

Candidate Profile

We are looking for a candidate with proven experience in revenue or commercial operations:

• 5-10 years of experience in a revenue operations, commercial operations, or a closely related field.

This is a full-time position based in Riyadh, Saudi Arabia. Salary for this role will be discussed during the interview process.