Customer Relationship Management Analyst (CRM)

About the Role

Riyad Bank is seeking a Customer Relationship Management Analyst (CRM) to join their team in Riyadh, Saudi Arabia. This full-time role focuses on building, maintaining, and enhancing the CRM database to generate customer insights and develop CRM-driven initiatives.

Job Purpose

The primary purpose of this position is to establish, sustain, and improve the CRM database. This involves generating and analyzing customer insights to inform and develop strategic CRM initiatives that support business objectives.

Key Responsibilities

• Adhere to all relevant departmental policies, processes, standard operating procedures, and instructions to ensure consistent and controlled work execution.
• Manage day-to-day operations related to the role to ensure work continuity.
• Build, maintain, and enhance the CRM database in collaboration with the IT department, ensuring all updates are incorporated and reflected accurately.
• Develop algorithms and analyze customer data to identify business opportunities and continuously seek new business insights.
• Understand the business impact of analyses performed and communicate findings to relevant business units to support decision-making processes.
• Communicate with various business units and collaborate with designated champions to collect and analyze data for the successful implementation of CRM-driven initiatives.
• Work with sales staff to develop campaigns and capture key learnings, ensuring all concerned parties are well-informed, trained, and updated.
• Collaborate with other functions to understand business needs, solicit feedback for improving CRM systems, and drive key initiatives.
• Contribute to identifying opportunities for continuous improvement of processes and practices, considering international best practices, business process enhancement, cost reduction, and productivity improvement.
• Assist in preparing timely and accurate reports for Riyad Bank, adhering to company and department requirements, policies, and standards.
• Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to maintain a healthy and safe work environment.
• Perform other related duties or assignments as directed.

Qualifications and Experience

• Candidates should possess 2-5 years of relevant experience in CRM analysis or a related field.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia, offering an opportunity to contribute to a leading financial institution.

Application Process

Interested candidates are encouraged to apply to join Riyad Bank's dedicated team.