Customer Service Representative

About the Role

Imploy is seeking a Customer Service Representative to join their team in Riyadh, Saudi Arabia. This full-time role involves providing exceptional customer support and efficiently handling inquiries and issues. The position operates on a shift basis, with Fridays as a fixed weekly day off.

Responsibilities

• Respond to customer calls and messages across various communication channels (phone, chat, email) and process their requests.
• Provide accurate information about products or services and resolve problems and complaints as quickly as possible.
• Follow up on open customer cases and ensure satisfactory resolutions are reached.
• Enter and update customer data and document interaction details in the Customer Relationship Management (CRM) system.
• Collaborate with internal departments to ensure the best user experience.

Qualifications and Requirements

• Experience: 0-1 years of previous experience in customer service or call center environments.
• Work System: Ability to work on a rotating shift basis, with a fixed weekly day off on Friday.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, requiring work in shifts with a consistent Friday off.

Application Process

Candidates interested in this Customer Service Representative role are encouraged to apply.