Customer Service Representative

📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About Direct

Direct is a leading Saudi company within the Kingdom’s travel and tourism sector. The company focuses on developing innovative solutions to enhance customer travel experiences. Direct fosters a collaborative environment where team members can develop their skills and contribute to the company's objectives.

The Role: Customer Service Representative

Direct is seeking a Customer Service Representative to join its team in Riyadh, Jeddah, or Dammam. This full-time position involves direct interaction with customers to ensure smooth service delivery and address inquiries effectively.

Key Responsibilities

Welcome customers, identify their needs, and direct them to the appropriate service.
Explain service procedures and requirements and respond to customer inquiries.
Manage customer flow and queues to ensure smooth service delivery.
Assist customers in completing required information and forms, ensuring accuracy.
Record customer information and update service records on approved systems while maintaining confidentiality.
Coordinate with the team to follow up on customer requests and refer feedback and complaints to the relevant person.
Keep the reception area organized and maintain service quality standards.

Compensation and Benefits

Competitive salary and performance-based incentives.
Opportunities for professional growth and career advancement within a leading tourism company.
Comprehensive training and development programs.
A dynamic and supportive work environment.
Discounts on travel services.
Incentive programs for top-performing employees.