Customer Solutions Consultant

About Unifonic and the Role

Unifonic is a CPaaS (Communication Platform as a Service) company focused on digital transformation through cloud communication. As a Customer Solutions Consultant, you will lead collaboration with virtual sales, engineering, and support teams to drive the adoption of cloud communication solutions. This full-time position is based in Riyadh, Riyadh Province, and requires 2-5 years of relevant experience.

Role Overview

The Customer Solutions Consultant builds and maintains strong customer relationships, influencing long-term strategic direction and serving as a trusted advisor to CXOs and technology decision-makers. Responsibilities include evaluating cloud communication strategies, recommending solutions, removing deployment roadblocks, and ensuring successful adoption and customer satisfaction. The role involves working with Unifonic's conversational AI and omnichannel communications platform.

Key Responsibilities

• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Develop working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Participate in Sales team meetings to understand customer pain points, requirements, and business goals, and help shape relevant solutions.
• Support problem escalation and best-practice efforts to assist clients and internal teams in using Unifonic's products effectively.
• Build and deliver product demonstrations and pilots that showcase Unifonic's value to prospects and clients.
• Relay timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Hand off won deals to the Customer Success team with clear context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams (Product, Support, Engineering) as needed to close deals.

Required Experience and Skills

Candidates should possess 2-5 years of experience in a relevant field. The role requires a professional who demonstrates the following characteristics:

• Analytical thinking and problem-solving: Ability to approach problems clearly, use data, and identify solutions.
• Ownership and accountability: Takes responsibility and ensures projects are completed.
• Communication: Explains ideas clearly and listens effectively across teams.
• Collaboration: Works effectively with others to support team goals.
• Adaptability and learning: Adjusts to change and continuously acquires new skills or tools.
• Mentorship and knowledge sharing: Supports the growth of others and shares expertise.
• Resilience: Maintains composure under pressure and handles setbacks constructively.
• Quality and attention to detail: Performs work carefully and strives for continuous improvement.
• Advocacy and innovation: Encourages best practices, efficiency, and new ideas.

Application Information

The salary for this position will be disclosed during the hiring process. Qualified candidates are encouraged to apply.