Customer Success Manager

About ITCAN TECHNOLOGY and DIGITAL MARKETING

ITCAN TECHNOLOGY and DIGITAL MARKETING is seeking a Customer Success Manager - KSA to join their team in Riyadh. This full-time role involves managing and growing performance and influencer marketing accounts, while also serving as a key internal stakeholder to the Product team.

Role Overview

The Customer Success Manager will be responsible for independently managing revenue-driving accounts, understanding campaign models and internal processes, and translating client needs into structured product and process improvements. This position requires 5-10 years of experience.

Key Responsibilities

• Manage performance and influencer marketing accounts with a focus on ROAS and commercial outcomes.
• Develop strong client relationships and align account strategies with business goals.
• Drive campaign performance optimization, ROAS improvement, and account efficiency.
• Develop growth plans, improve client retention, and identify upselling opportunities.
• Collaborate with the Product team to translate client requirements into actionable inputs.
• Coordinate with cross-functional teams including BI, Operations, Finance, and Influencer teams.
• Identify process gaps and proactively drive improvements in workflows.
• Analyze dashboards, campaign data, and key performance metrics to identify opportunities.
• Translate performance gaps into actionable recommendations.
• Take accountability for end-to-end account performance and client satisfaction.
• Manage priorities, solve problems, and deliver results with minimal supervision.

Qualifications and Requirements

• 5–7 years of total professional experience.
• At least 3 years of experience in Account Management or Customer Success roles.
• Experience managing performance-based accounts in e-commerce, SaaS, marketplaces, or similar environments.
• Background in performance marketing, influencer marketing, affiliate, or agency + product environments.
• Experience with SaaS or tech platforms and cross-functional collaboration.
• Strong analytical skills and data literacy.
• Demonstrated ownership, accountability, and ability to operate independently.

Work Type and Location

This is a full-time position based in Riyadh, KSA.